Articles

How Do I Fix Paper Jam in Brother Printer?

by Emily Rose Live Support Services

When you encounter paper jams, you will see these LED indications on your control panel. You will see that the Error LED gets flashed out of four indications. Four indications LED will be shown to you: the toner, Drum, Error, and Ready out of which error will flash. You can follow the below-mentioned steps to solve the issue of paper jams:

·         You need to first open the front cover and leave the system for 10-15 minutes so that it cools down.

·         When you use your printer, some of its internal parts become extremely hot. You need to wait for some time before using it again. If you do not want the print quality to degrade, you should not touch the upper part of the printer.

·         You need to slowly takeout the drum unit and the toner cartridge assembly from the machine. You might pull out the jammed paper with the drum unit and the cartridge assembly or else this might release the paper so that you can pull it out of the opening of the paper tray.

·         It is recommended to put the drum unit and the toner cartridge assembly on a disposable piece of paper or fine cloth if in case you spill out the toner.

·         You are not supposed to put the drum unit and toner cartridge assembly back instantly into the machine.

·         First, pull the paper tray completely out of the machine and only then you can pull out the jammed paper with your both the hands.

·         Then, slowly and carefully open the back cover.

·         Look for the tabs and pull them down at the left and right hand sides to open the cover of the fuser.

·         After doing this, gently pull the jammed paper out of the fuser unit.

·         Close the fuser cover and the back cover. You can take the help of customer care with Brother Printer Customer Service Phone Number to solve your jamming problems.

·         You need to completely pull out the duplex tray from the machine and pull out the jammed paper out of the machine.

·         You need to make sure that the jammed paper does not remain under the system from static electricity.

·         Gently, put the duplex tray again in the machine.

·         Slowly, put the green lock lever down and remove the toner cartridge out of the drum unit.

·         Then, put the toner cartridge back into the drum unit until you hear it get locked into place.

You can talk to the Brother Printer Customer Service anytime to know more about solving the paper jam problem. The customer service providers are always up to help you with immediate tips and tricks to get the problems sorted.


About Emily Rose Committed   Live Support Services

517 connections, 18 recommendations, 1,513 honor points.
Joined APSense since, June 3rd, 2018, From Irvine, CA, USA, United States.

Created on Dec 27th 2018 04:26. Viewed 223 times.

Comments

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Dec 31st 2018 02:57   
Marketa H. Advanced  Web from Home
I have a Brother printer - unfortunately I have to say it is extremely sensitive to quality of paper - not as my printer HP I had before. Brother is really sensitive as a small baby and I found out to evoid these paper jams which happened immediately since beginning of use I have to find out the right paper. It can be theoretically OK but my printer accepts only paper from a certain producer. Though it is theoretically the same quality as others!
Dec 31st 2018 14:37   
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