How Digital Trends Used in the Hospitality Industry
by msv consultants restaurant consultants in IndiaMSV hotel consultants
ensure the productivity, efficiency, and affectivity of hotels; restaurants are
all above par and further improve their current standing in all fields. The
restaurant consultants in India must change their game and this is one of the
main reasons why MSV Consultancy is above par in this field. The hotel
management services, hotel management consultancy services, and hotel
consultancy services are nothing short if not excellent.
With digital trends
rising and changing every minute of the day, the industry must tune and be sync
concerning the changes. Adaptation is key. In our opinion, we have 8 Latest
Digital Trends that are used in the Hospitality Industry and are making
headlines.
·
Chatbot’s assistance 24*7
o Chatbots are helping
customers to get their queries solved immediately. Apt service instills
confidence onto the customers, which paves the way towards a successful
service. As hotels need to assure international service – installing chatbots
for when your personnel is not available is a good decision to implement.
o An application to
ensure information, self-check-in mechanisms, and other important elements to
provide customers the answers they are seeking at the tip of their fingers.
Ultimately, the customer’s waiting time must be reduced and they must have a
great experience – be it a hotel or a restaurant.
- Digitized room keys for quick room access is imperative for a smooth and
easy stay.
- Voice-activated virtual assistants for anything
and everything shall reduce the waiting time and provide the right information to your customers. In this way, the personnel will be able to concentrate on other personalized services.
·
Technology to run hotels and bring bookings
o There are certain
tasks that a bot can carry forward – it is high time the hospitality industry
adapts the current trends and changes.
·
Instant messages for direct communication
o Customers ultimately
want information quickly and easily. When this is delivered to them in a
hassle-free way, their queries are solved in a problem-free way. This instills
trust and affinity towards the brand.
·
Online reputation management for business growth
o It is imperative in
times like this that brands do have online growth. Communicating with customers
on an online platform is a great business strategy.
·
Influencer marketing for faster reach
o Influencer marketing
helps your brand to inform, remind, and persuade your customers about your
brand and the various services you offer. People tend to listen and follow the
words when it comes from a known person or celebrity.
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Created on Jan 8th 2020 22:58. Viewed 453 times.