Five Questions You Need to Ask When looking for a Medical Answering Service

For a doctor, time is of great value. Attending to their patients and in a timely way is a great task that they handle throughout. However, during all this, being bombarded with calls can be pretty daunting for them. And sometimes just attending to calls after hours becomes irritating as often only a few of them are urgent.

Now, doctors don’t have to sweat it out over this, as medical or doctors’ answering service can pretty much handle this task in an efficient way. In comparison to a receptionist who works only for a limited time period during the day and may or may not be skilled to answer patients about their medical condition, these provide so many benefits (more than what we have mentioned now).

When you are looking to find doctors answering service, you will come up with several names. However, which one is right for you depends on your communication with them. We suggest you ask them the below-mentioned questions to determine whether they will be right or not:

Do You Provide After-Hours Service?

This is one of the most important factors with answering service. Most doctors don’t want to engage in every call they receive after hours and they also don’t want to stay cut because of some urgent needs. This is where having a service that provides after-hours service, and can assist the callers on the basic things and pass on only the true emergency will serve as a huge help.

Will You Have Real People Handling the Calls?

Do ask whether it is an automated service or real people answering the service as the latter is what you need and what will serve your purpose. Do ensure that those service executives are professional, reliable, polite, and have a basic understanding of the medical field to provide basic assistance to your callers.

What About Multi-Language People Calling?

There might be people speaking a different language that would feel comfortable in talking with someone who can understand their language and talk in that.

How Legally Compliant You Are?

They should be in compliance with the HIPAA laws and ensure that all the regulations and rules are fully followed and implemented. This ensures patient confidentiality and provides peace of comfort to the doctor.

How Customizable is the Service?

A service that is customized as per your needs is the one that will fit your bill the most. You should know that they are providing fully personalized service pertaining to on-call schedules, real-time changes, and with support for multiple doctors, and more.

Conclusion:

To find medical answering service, ensure that you have high-end technology in place to handle the calls, sort the messages and forward the urgent ones. They should have call executives who are well versed in how to categorize the call as urgent and non-urgent. The service should provide a flat rate charge, be the right alternative to a receptionist, and provide value-for-money in the long run.

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Created on Dec 21st 2020 01:31. Viewed 452 times.

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