Chatbots In Healthcare; Do They Help us?

According to a document published by Singapore Healthcare Management Congress, “59% of people say that mHealth has changed the way they seek information on health issues and 49% expect mHealth to change how they manage their overall health.” As astounding as it may seem to you, chatbots have actually disrupted the business scenario of today and is on its way to revolutionize the healthcare industry too. But, healthcare is a serious issue. Do chatbots really help? Well, medical professionals claim they do so, let’s have a look at the unique advantages they offer. 

Timely delivery of results

Time is everything in the health industry and it all revolves around quick and accurate diagnosis of patients and providing a proper treatment. Doctors, paramedics, and other healthcare professionals will be able to take the right call at the right time if they have uninterrupted access to patient’s information. And, chatbots help with it. They instantly retrieve all vital information about a patient’s prescribed drugs, any allergies, side-effects, check up reports, and so on. Fetching this data via chatbots is relatively easy and less time consuming than obtaining it from a patient’s record system. 

Builds patient’s trust and improves credibility

Chatbot for healthcare is very effective at connecting with patients, understanding their pain points thereby building trust and improving the credibility of a particular brand or persona. For instance, a patient discovers a clinic near his/her location but will be skeptical to book an appointment instantly. That is where chatbots come into play. After answering simple questions like how long you’ve been facing these symptoms, any allergies you’re aware of, and others such, the patient is likely to know his/her condition. This personalized interaction helps the patient trust the clinic thereby building its credibility. 

Scheduling appointments becomes easy

Gone are the days when you had to spend a large amount of time to constantly call at the clinic’s reception to book an appointment with the doctor. Scheduling appointments is just a click away and chatbots make this happen. Patients can book a session with the doctor in a matter of seconds at the comfort of their homes or while at work. The best healthcare chatbots are designed to match patients with the right specialists, and keep track of all appointments and follow-ups for future access. 

These points are evidence enough that chatbots for healthcare are really advantageous and a boon to mankind.