5 Money Saving Reasons to Choose an After-Hours Answering Service

It’s the goal of every business to increase efficiency and reduce costs! So, whether you own a small manufacturing business or one that provides efficient services, the chances are that you have contemplated having someone available to talk to your clients at ‘all’ times. Doing this without having your monthly expenses go through the roof is indeed a challenge. 

One solution that presents itself is hiring an after-hours answering service. Here, you can delve deeper into the effectiveness of this service for your business:

Many times, when clients call during after-hours and no one answers the phone, statistics say that about eighty percent of them will not leave a message for you to get back to them. This means they either intend to call back the next day or take their business elsewhere. This is exactly why your business needs the best after-hours call service to handle the phone lines. 

When your staff has to answer every call, even the simple and routine work calls, it eats away from their time spent on other pressing issues that require more of their time and attention. So, having the best after-hours call service will enable your staff to concentrate only on the complex or time-consuming client requirements. 

At the end of the day, your staff will be more efficient and the simple tasks will also have been done without any delays. The after-hours service often will have a standard response sheet or a help manual to follow in order to assist clients. When the requirement or query falls beyond the purview of the answering service, it is then transferred to the relevant business staff. 

All calls going through the answering service can be tracked and also recorded for future references. The tracking can be done via the sales software that you use, such as Sales force or some other CRM system. When this is done, you can look through your records and get an exact estimate of the work done and where your business stands in the real-time. Knowing where you stand allows taking the right steps forward to close more deals, resolve more issues and ensure that potential leads are converted into new clients.

In case your business caters to different regions where other languages are spoken, you will require someone who is familiar with all the necessary languages to answer calls. If you opt for a receptionist with multi-lingual capability, the costs would be significantly higher than hiring an answering service.  

These are just a few benefits of hiring an after-hours answering service. The bottom line is that you will be increasing your profit margins with the help of these professionals. Choose a great answering service and have your business goals met sooner than you think.

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