3 New Trends That Chatbot Development Agencies Are Going To Adopt In The Coming Year

A new year always comes with some new opportunities for you. In the field of technology, we have seen major steps over the past year. Since the time chatbot has been launched, we have seemed them progressing and been deployed on various platforms. Be it in the e-commerce sector, healthcare sector, government sector, or any other. the massive popularity of chatbot in last year was due to its simplicity and distinctiveness it brought in the way of communicating.  

Intelligent conversations have become the driving forces for moderating the communication patterns that have been followed for a long time. Here in this article, we will discuss chatbot elements that chatbot development agencies are going to adopt in this year 2019 as well as their impact on your communication with the end user.  

Natural Language Processing (NLP) 

There is no denying in saying that chatbots are robots. But soon, we will see them more like having a conversation as humans. Chatbots will be able to communicate the same way with the help of NLP. This technology mainly bridges the gap between human conversation and chatbot understanding. The way our computer uses various tools to understand language, the same way NLP helps to understand our language.  

Voice Chatbot 

In a very short span of time, the voice assistant has become widespread. Just over command and your work is done. How convenient does this sound?  

Marketers are now more focused toward obtaining the potential of voice-based assistance as statistics say that around 27% of people come to a local business website due to voice search results. They give the customers the ease of finding information about a product or service over a single command.  

The convenience that comes from voice assistance will be influencing digital communication as well. Brands trying to spread their message to reach potential customer's offline as well as online, such chatbots will have a huge impact on how searches are conducted online.  

Some researches predict that by 2020, 50% of all searches will be accomplished by voice search.  

Conversational AI 

We all prefer to chat over email, chat over the visiting the brand or information, and chat over many traditional ways of communicating. It has become the most preferred way for all of us.  

Some marketers are using this approach with the use of conversation AI. Conversational artificial intelligence is the ability of a machine to interact with the human in a natural language. Machines with the help of artificial intelligence not only have a conversation in the human language but also learn from those conversations.  

With every conversation, the chatbot learns and strikes to give the desired output. In the coming time, conversational AI is going to build up more and more for a chatbot to function as desired. And we are super excited to see what new improvements Chatbot development company in India is going to show us.