3 Costs To Avoid By Hiring An Answering Service

Regardless of the size of your medical office, it is important to ensure that patients can contact you whenever they need assistance. Handling incoming calls to your office might be easy when you are a start-up. with time, the tasks are likely to increase leaving your staff less time to answer the rising patient calls. The best option is to hire a doctor answering service instead of an in-house receptionist. Apart from quality service and professionalism, here are 3 costs to avoid by hiring an answering service.



Here is the catch

The average cost of hiring a full-time employee is a bit high and comes with payroll taxes and benefits. However, the charges of a call answering service are typically low. You can even get a reliable company that charges a flat rate regardless of the number of calls or messages you get. This will save your business a tremendous amount and promote better planning and management in your practice. Let’ see some of the costs you can avoid by hiring a professional answering service.

No salary expense

If you choose a phone answering agency charging a flat rate, you are likely to pay about $65 regardless of how busy your customer care department is. This is affordable since it pays a lot more to hire a full time professional. An in-house staff comes with additional charges expenses including pension, benefits, payroll taxes, bonuses, vacations, and paid breaks. It means your budget for a receptionist is like to cause a drop in your bottom line. Paying a flat rate of only $65 monthly is more cost-effective.

No hiring and training cost

Hiring in-house staff to handle incoming calls comes with more costs than those in the last paragraph. You will have to spend on hiring and training. There is also the need to focus on ensuring that the new recruits are doing well on the job and happy with their new roles. It is a smart move to hire professional medical office answering services to avoid the pressure of finding, interviewing, hiring, and training a new employee. The agents from the answering service save you from extra responsibilities and headaches.

Eliminates missed opportunities

With a phone answering service, there is always someone to handle your calls. There is no need to worry about a sick worker or one who does not work on weekends. Your business is free from customers trying to reach your company and getting no response. This causes a huge loss in business and dents your reputation. Hiring an answering service comes with peace of mind that your calls are handled 24/7, all messages received, and orders patient requests noted even during after business hours.

The cheapest option for managing calls in your office is by hiring a professional doctor answering service. It saves you from training costs and recruitment costs associated with relying on in-house staff. Contact a reliable phone answering service today to discover how they can help you grow your business.

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