Contact Info
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Phone:
Login to view phone number. -
City:
Lagos State -
Country/Location:
Nigeria
Hi There,
I am Samuel, a dedicated Customer Support Specialist with over 4 years of experience providing top-tier service across diverse industries. Throughout my career, I’ve developed a strong ability to resolve complex customer issues, improve processes, and enhance customer satisfaction, all while maintaining a customer-first approach.
At Anchor Structure, I successfully manage 150+ customer inquiries per week, achieving a 98% customer satisfaction rating by delivering timely and effective solutions. My collaborative mindset and problem-solving skills have contributed to reducing escalations by 20% and improving response times by 15% through process enhancements.
Previously at Digital Library, I played a key role in business support and data management, improving operational efficiency by 18% through process automation and ensuring 99.9% data accuracy.
? What I Bring to the Table:
Expertise in Customer Relationship Management (CRM) tools and multichannel communication.
Proven ability to analyze customer feedback and implement strategies to drive customer retention.
Strong communication and collaboration skills, fostering cross-functional teamwork.
A results-driven approach to process optimization and problem resolution.
I’m passionate about delivering positive customer experiences, optimizing workflows, and driving continuous improvement. I’m always eager to learn and explore new ways to elevate customer support in fast-paced environments.
Let’s connect, I'm always open to discussing customer success strategies and new opportunities!
I am Samuel, a dedicated Customer Support Specialist with over 4 years of experience providing top-tier service across diverse industries. Throughout my career, I’ve developed a strong ability to resolve complex customer issues, improve processes, and enhance customer satisfaction, all while maintaining a customer-first approach.
At Anchor Structure, I successfully manage 150+ customer inquiries per week, achieving a 98% customer satisfaction rating by delivering timely and effective solutions. My collaborative mindset and problem-solving skills have contributed to reducing escalations by 20% and improving response times by 15% through process enhancements.
Previously at Digital Library, I played a key role in business support and data management, improving operational efficiency by 18% through process automation and ensuring 99.9% data accuracy.
? What I Bring to the Table:
Expertise in Customer Relationship Management (CRM) tools and multichannel communication.
Proven ability to analyze customer feedback and implement strategies to drive customer retention.
Strong communication and collaboration skills, fostering cross-functional teamwork.
A results-driven approach to process optimization and problem resolution.
I’m passionate about delivering positive customer experiences, optimizing workflows, and driving continuous improvement. I’m always eager to learn and explore new ways to elevate customer support in fast-paced environments.
Let’s connect, I'm always open to discussing customer success strategies and new opportunities!
Experience
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Joined APSense.com
Apr 2023
3 people like it
