PDCA CONSULTING

2

PDCA Consulting is a specialist consultancy with over 30 years of international experience in IT service management, project delivery, and Agile transformation. Founded in 2011, we have supported global enterprises across finance, retail, and technology—including RBS, IKEA, Commerzbank, and T-Systems—with tailored ITIL®, PRINCE2®, and Agile solutions. As contributors to the official ITIL® 4 Practice Guides and certified training providers, we deliver strategic consulting, professional certification programs, and hands-on coaching. Our mission is to help organizations streamline operations, drive digital transformation, and achieve sustainable service excellence.

Experience

• Programme Manager, Client Services, SunGard

  Jun 1991 to Jul 1997

  Managed large-scale client service programmes for global financial institutions, with a focus on service delivery, outsourcing, and transformation initiatives. Built multinational teams and delivered consistent improvements in client satisfaction .

• Group Leader Trading IT Support, Commerzbank

  Mar 2005 to Oct 2010

  Directed trading IT support for one of Germanys largest banks. Oversaw mission-critical systems, implemented ITIL practices, and led automation and lifecycle management initiatives, resulting in improved service delivery and operational efficiency.

• Founder & Owner, PDCA Consulting

  May 2011 to Present

  Founded and lead PDCA Consulting, a boutique consultancy specializing in ITIL, PRINCE2, Agile, and Business Process Re-engineering.

• Joined APSense.com

  Aug 2025