Contact Info
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City:
Boca Raton
https://www.itsmacademy.com/what-is-xla-experience-level-agreement/
info@itsmacademy.com
The founders of ITSM Academy, Lisa Schwartz and Jayne Groll, “grew up” in the world of Help Desks. As our careers progressed, we graduated to Senior Management roles within our organizations. While our titles and responsibilities differed, our mutual passion for quality IT Services kept us on parallel paths.
As the first wave of IT Service Management (ITSM) and ITIL® reached the shores of the Unite
info@itsmacademy.com
The founders of ITSM Academy, Lisa Schwartz and Jayne Groll, “grew up” in the world of Help Desks. As our careers progressed, we graduated to Senior Management roles within our organizations. While our titles and responsibilities differed, our mutual passion for quality IT Services kept us on parallel paths.
As the first wave of IT Service Management (ITSM) and ITIL® reached the shores of the Unite
Experience
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Joined APSense.com
Aug 2021