A research study has found that nearly about 46 percent of organizations allow at least some percentage of their employees to work remotely.  Today, organizations opt for virtual offices for many reasons but the fact remains that telecommuting is not a passing fad. Also, the workforce is expanding outside the traditional office walls, so the need of collaboration is growing.

To avoid costly and frustrating mishaps, companies are turning to the cloud for assistance and using sync, file and apps to gain the functionality and efficiencies they seek. But, from many services available today, there is a wide spectrum of features and functions from which you can use.



Here are 4 important features of cloud-based collaboration solutions that meets the need of your customer:

1. Security: Before selecting a collaboration solution, ensure that the provider is compliant with industry regulations and its application resides in a cloud data center that meets the highest audit standards. The three security features that providers should look for in an enterprise-grade solution are the ability to password-protect links, ability to set an expiration date on the link, and the ability to remotely wipe data.

Another security feature included in an enterprise-level cloud collaboration solution is granular sharing permissions, which is a feature that allows content creators and administrators to designate who within the group can create, update, view, delete and share the content with other collaborators.

2. Reliability: Before selecting a collaboration solution provider, be sure to find out a few key details about the availability of the vendor’s cloud data center. Generally, the provider should have multiple data centers based in different geographies that allow their services to automatically fail over from one data center to another in the event of a disaster.

3. Version Control: The biggest challenge that remote workers face is ensuring they’re working on the correct version of a document. Some collaboration software tools do not support real-time synchronization, thus putting burden on each worker to ensure only one member at a time is making changes to a particular file. Also, version control comes into play when a user needs to revert back to a previous version of a document.

4. Mobile Productivity: The growing number of workers want to use their personal mobile devices to perform their work duties. So, choosing a collaboration solution that allows end users to edit files on their mobile devices is an important differentiator IT service providers you must look for in an enterprise-grade collaboration solution.

These were the four important features of cloud-based collaboration and Communication solutions that meets the need of your customer. Is your cloud-based collaboration solution provider providing these features?