Considering the neck-to-neck competition in the field of e-commerce, it is important to hit upon visitors at the right time before they make a move from your website. Conventional modes of support – phone or e-mail are now things of the past. With the introduction of Live Chat, a revolution has come up in this field as chat empowers the website operators to provide immediate support to visitors in various scenarios, such as, when their behavior seem confusing as they wobble between the different webpages of different products.

The conversion rate of sales in e-business is merely 4-5% which is actually very less when compared to the number of visitors showing up on such respective sites. But with the implementation of Live Chat, the conversion rate can improve significantly. Here are some of the ways that help you to increase the conversion rate of sales by using a live chat medium:

Identify customer needs with instant one-to-one conversations: Live chat software empowers you to initiate a chat with the visitor when he is getting perplexed while making the final purchase. Like, if the user has selected the items and added them to the shopping cart but is still searching for better or cheaper options. In such a scenario, the chat operator can help the customer by providing details about the best options that you have got within his budget. This could help you convert a visitor into a happy customer.

Offer attractive deals to make site abandonment irresistible: It is a good idea to offer discount coupons or free shipping offers to the customer if you encounter that even after spending a considerable time on the website, he has not added anything in the shopping basket. The chat operator can himself initiate such offers before you lose a valuable visitor who could probably have converted into a loyal customer.

Offer chat at strategic webpages and maximize conversion ratio: Perform a thorough analysis and discover the webpages on your site that experience major footfall and pose maximum conversion chances. Also, advertising your popular products on some pages can increase the conversion rates. Such pages include the catalogue pages, homepage, error pages, payment page, etc. Implementing live chat on such pages can help you fetch more customers.

Monitor visitor’s footsteps to provide tailored solutions: Live Chat applications not only provide a platform for instant communication but also come with many other features. Like it helps you to monitor each and every visitor’s details such as IP address, pages visited, navigation history, host name, country, browser, search string, etc. With all such details, you can gather an idea about the interest of the visitor and can pro-actively initiate chat to suggest him the products on your website accordingly.

Because of all these factors, implementing a Live Chat software within the e-business domain is very important as it can surely help you to hit a high conversion rate. Chat operators can pro- actively fetch those visitors back who were otherwise returning empty handed, by taking strategic moves and offering them attractive deals.

Three simple steps to follow:

Step1- Free Sign Up

Step2: Copy and Paste Code on Your Website Page

Step3. Download Operator Console

Now Start Chatting to Your Website Visitors