The Art of First Impressions

by Daniel Bobrow Ethical Dental Marketers

TAFI is a collaboration between Daniel A. Bobrow, ADM Pres., and Bill Blatchford, DDS Pres. Blatchford Solutions.

Recommended Features

Establish Rapport
Convey Empathy
Exude Enthusiasm
Ask The Right Questions In The Right Way At The Right Time
Learn Aggressive Listening Technique

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Review on The Art of First Impressions

You already know your office team is one of your most valuable practice assets. When it comes to effective telephone call handling skills, does your Team know how to immediately convey empathy, exude enthusiasm and connect with the caller, or are callers handling them? Tools + Coaching = Results Its time to give your Team the Winning Equation they deserve to become master telephone communicators! Telephone skills coaching and training could just be the last piece of the puzzle your practice needs to be the picture of success. Arm your Team with the tools to deftly convert even the most resistant and skeptical prospective patient call into a firm appointment. TAFI Equips Your Dental Team to: Deftly handle first-time callers by immediately conveying empathy, exuding enthusiasm, and gaining control of the call. The result is turning price shopper questions into solid appointments! Put your telephone system to work for you Maximize efficiency by minimizing time spent on the phone scheduling appointments Book FIRM appointments with first-time patients Demonstrate to callers the unique practice benefits you offer Lead and guide every prospect to the correct appointment for them Utilize the best kept secrets for eliminating chronic cancellations Maximize the return on your marketing investment The TAFI Coaching service includes: The Art of First Impressions Instructional Workbook with 2 Audio CDs Two hours of team coaching in two separate 1-hour sessions by professional coaches Mystery Shopper Calls to your practice Recorded and Evaluated Recommendations specific to the concerns of your practice Quarterly Booster Shot Sessions to be certain what your Team learns sticks!

Related to The Art of First Impressions

Discussing phone skills in the dental practice
dental, dentist, Bobrow, telephone, TAFI

Kevin Henry talks to Daniel A. "Danny" Bobrow about telephone skills in the dental office and a product he has launched to help dental practices.