Intrigue IT
Solutions – Provider of Managed IT Services in Dallas
How can we guarantee you that our objective is to provide
you with a reliable IT tool, if for each incident, we invoice a service?
With our managed IT services contract, we have a common goal:
That you have as few incidents as possible unlike a traditional contract where
each incident generates a profit for the IT provider. Included in
our managed service contracts
Supervision
of your fleet 24/7
Thanks to our support center, we supervise the critical
elements of your workstations and servers 24/7. This allows us to
intervene proactively before an incident occurs such as
- · Disk status and free space
- · Errors or lack of backup
- · Attempted intrusions
- · Servers not accessible
Responsiveness
of intervention
Our teams mobilize immediately in the event of a
reported incident. Our support platform allows us to focus on our
interventions while remaining alerted by any new incoming request.
Our dashboards allow us to quickly prioritize the requests
that require it. Almost 90% of the requests submitted are taken care
of and processed the same day.
Managed
security
Our antivirus solution informs us in real time of
viruses and malware detected on your systems. With just a few clicks and
seamlessly, we remove these threats.
We also monitor failed login attempts on your
servers to detect and prevent malicious intrusion into your systems.
