Why You Should Outsource IT Support?
Organizations always look for strategic ways to manage their cost.
One of the best ways to do so is outsourcing the IT department and other departments like HR, accounting, to a specialist.
These specialist make it easy for the organization to achieve good economy, which lowers the cost and increases the quality.
What Kind of IT Outsourcing Makes Sense?
The major question that confuses the organization before they outsource their IT department is, “What kind of outsourcing makes sense for the company?” and mostly the answer is to hire a Managed Service Provider aka MSP.
However, there’s also a staffing firm or consulting firm.
The staffing firms provide the organization with IT professionals who work for long periods of time as per the company.
Your firm is served as a unique client and no attempt is made to gain economies of scale by adopting similar technology practices between firms.
The staffing firm finds you a qualified IT technician.
On the other hand, the Consulting firms are brought in to solve specific problems like server upgrade or cloud migration.
They will come in a team, solve the problem and move on.
In contrast to this MSPs take the responsibility for the whole IT department.
They take a monthly fee, they manage your everyday and long-term operations, including system availability, security, business continuity, and user satisfaction.
To do this, they provide personnel as well as standard tools, technologies, and practices.
Organizations That Benefit from Outsourcing IT to an MSP
Organizations that benefit from outsourcing IT to an MSP, are those that want:
1. You Have Specialist On Demand
Your You team can’t know it all. Your outsourced vendor has specialists in security management, data backup operations, different SaaS products, systems monitoring, patch management, mail filtering, desktop operating systems from Microsoft and Apple and so on. |
2. Leverage in Vendor Relationships
Outsourcers aggregate purchasing across all their clients, creating leverage on price and access to unique support escalation paths due to their larger purchase volume. |
3. Better Security and User Support
Contracts are structured to provide support for a fixed monthly fee.
The MSP is more in profit if the clients don’t face a lot of issues.
MSPs set an effective set of business models and practices across all clients. The outcome is a secure and reliable operation, which benefits both the MSP and the clients. |
MSPs provide support round the clock so that your employees be it, executives or salespeople.
They get help whenever they need it, where ever they are.
5. Handle a Spike in Request
The MSP you outsource the work to should be enough capable to handle a large number of people who want assistance at any given time.
If your internal team gets backed-up, you simply have to wait. |
Mostly an IT professional prefers to work for a firm where IT is the primary focus. An IT focused firm offers access to a peer group for problem-solving, a meaningful career path and the opportunity to be a part of the primary mission of the firms. To the contrary of it, non-IT firms will need to offer more in terms of salary or other benefits to overcome this. |
7. Eliminate Problems with Turnovers
If your team is small, losing even a single person is going to be a hassle. And it can cause significant disruption due to understaffing and loss of institutional knowledge. MSP has a large team, documentation is critical and is therefore to up to date. In addition, the loss of any one person doesn’t impact service. |
If you live in New York City, Long Island or neighboring cities such as Hoboken City or Jersey City and need to fast IT support, you should contact Xperteks.
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