Why You Need Cloud Connect Service From a Top Business VoIP Providerby Kristen White Blogger
There is no denying that good communication is vital to the success of every business. While advertising and promotions work to an extent, business growth depends on how effectively employees communicate internally, and with suppliers, partners vendors, and customers.
Whether a company is a small startup business or a multinational organization, a good customer service team is an integral part of the business to handle calls and inquiries from customers, partners.
Traditionally, companies used conventional telephones for calls and communication. Internal lines and external lines were often different and different equipment was sometimes needed for domestic and international calls. Businesses also paid a huge amount each month depending on the number of calls made and the duration of them.
Though VoIP (Voice over Internet Protocol) was available, not many companies chose to use it because it didn’t deliver the quality they expected. Many people experienced delays and lulls in conversations and the voice clarity was often poor.
Companies continued to use traditional telephones to avoid complications and unhappy employees and customers The quality of VoIP systems eventually improved and rates for the services were also adjusted to remain competitive. Because of these improvements and the growing popularity of cloud services, VoIP got a new lease on life.
Small businesses began to use Cloud Connect Service provided by various companies and started hosting software and servers on the cloud to get better performance as well as reduce operating expenses. With high-speed Internet available, small businesses could switch to cloud-based phone systems and merge their communication systems with their Internet network. While some companies invested in Internet-based phones (which were expensive), others began to rent them and use the apps offered by the service provider to make calls using laptops and personal smartphones.
Employees could use their personal devices to connect to the cloud-based phone system, which allowed them to work when they were off-site, traveling, or whenever. When employees made calls through the app, their phone number was shielded and the number allotted to the company network was shown at the receiver’s end.
How does VoIP work?
VoIP follows four simple steps to allow people to make calls over an Internet network.
1.Voice signals are transformed into data packets for transmission through voice pockets.
2.Voice packets travel through the Internet to reach the caller’s VoIP service provider.
3.The provider routes the call (voice pockets) through a cloud-based PBX (Private Branch Exchange).
4.The pockets are then converted to voice signals when they reach the receiver’s phone.
The above process takes less than two seconds and people can hardly tell the difference between a call made on a conventional telephone and one made over an Internet network.
Investing in cloud-based phone systems is highly advantageous for organizations as long as they ensure the service is provided by one of the top business VoIP providers. Contact service providers to learn more about available service packages.
Created on May 23rd 2020 05:46. Viewed 141 times.
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