Why should hosting companies consider Outsourced Technical Support?
Among all its service features, which one do you think makes your hosting company stand out? Is it the speed that you offer, the uptime that you maintain, the price that you propose or the outsourced technical support that you provide? As answered by a survey, all these are important precisely in that order! So, as you would’ve guessed it right, the speed and up-time you offer are the biggest deciding factors for your audience to choose you over your competition. Apart from this, at least one fifth of the respondents in the survey mentioned technical support to be their biggest deciding criteria for choosing the hosting company.
Regardless of where technical support stands among the selection criteria of your customers for choosing you, it is eventually what makes or breaks a deal. And once you know that technical support is critical to your business, you can appreciate what important it holds to hire industry experts as the technical support provider for your hosting business. So, here are the reasons why it is important for you in the first place: Source
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