Why Live Chat is important for a product based website.

Online business companies are rising rapidly in India. These are the trending and most searched websites these days. GDP is also showing a healthy growth for online businesses. As we know that there are many online business websites in the market, it is tough to compete and to make your position above all. To maintain the goodwill of the company, you must take care of your customers’ needs. The two-way communication is really important for a healthy relationship between the customer and the company. A good team of 24x7 Live Chat Agents is required to do this task. This is very important to run an online business firm.

A live chat operator plays an important role to run an online business firm. Being at the end of operations, the Agent has to deal with the customers regarding their issues and queries. This directly influences the customers towards the company. The loyalty of the company towards their customers is based on how professionally the Live Chat Services deal with the customers. The Live chat agents should be very professional regarding their work. A skilled chat agent can please the customer easily. There are a few basic skills that a live chat agent must have:-

• Ask your customer’s interest and then pitch for your reason – The agent must ask the customer about his/her requirement then only start pitching for the services. This will help you to know your customer well.

• Approach your customer for a chat – Sometimes the customers do not come themselves for the service. This is why the companies take the help of Online Chat Support so that the new services can be offered to the customers. It is the duty of the Agent to invite them for a chat or inform them about the new service. The customer can accept or decline your chat but still, the agent should give it a try.

• Ask the general information of the customer – For record purpose it is important to note down the customer’s information. This may help you to know more about the customers and you can contact them in future for more services.

• Be polite and talk decently – The live chat customer service should talk properly because the first impression is the last impression as it helps to build the company’s reputation.

• Listening skills are appreciated – A good listener always attracts. The Agent should possess the listening skill as it will help the operator to understand the problem of the customer. The customer can speak his mind out and then you can continue the conversation accordingly.

These were a few skills that a live chat agent should possess. Proactive Live Chat plays a very important role in building a good image of the company. As it gives an idea to the customer that the company is always ready to help them with their queries. This also increases the satisfaction level of the customers so that they can trust the company and the provided services.

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Created on Jan 16th 2018 02:31. Viewed 582 times.

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Jayakrishnan Jayasanker  Livprop Lead engagement experts Looking Good Akshit, As a live chat Service provider, livprop.net believes that you have truly got the sense of a good chat support team. May 9th 2019 06:37