#Why do you have to be honest with your customers?
by Brahim A. APSense Adviser for Social Media!Why Do you have to be honest with your customers?
·
Because
lying is bad.
Does it make you
smile? Because it is obvious that one hears without ceasing, but
without unfortunately always taking it seriously. However, the lie,
whatever it is, is completely to proscribe if one wants to establish a relationship
of trust with a prospect and when one wants to retain a customer.
Once
we have established this, we can focus a little more precisely on the importance
of a clear and frank exchange with your client. When you offer a service to a prospect, it must be clear,
unsurprising and perfectly defined. And it's not for
nothing! Many prospects are especially scared of one
thing: scams. To chase away this idea directly from their
heads, only one solution: good communication and total transparency.
·
Being
honest means what?
First, do not make promises that
you will not be able to keep. No
need to oversell your skills or announce a very short
deadline if in the end, you will not be able to do your job in these
terms. Promoting exceptional spin-offs does not help either, and if
that will perhaps convince you a new client for the first time, there is little
chance that he will return to the fund if he has been disappointed in the
dreams you made him glimmer.
But
it also means being completely transparent about the delivery you
deliver: what will your service really bring to the
customer? What will really change once you have audited and improved
the SEO of its site? These questions must have concrete and
verifiable answers. They may seem less selling on paper but will provide your customer with reassurance on what they buy.
Being
honest, it also happens during the course of the order. An
unforeseen delay, the impossibility of technique to meet all the requirements
of your customer? The more you communicate quickly and frankly, the
more your client will understand your little addicts and will be able to keep a
positive image of your service (and will be likely to
reorder) .
This
honesty is always well received by your customers, even before the
order: it helps to enter a relationship of trust.
·
Be
transparent in your presentation on the Internet.
More
and more people are looking for providers via the Internet. Thus,
transparency also requires a caring and clear attitude when you appear on your
website (or social networks). A photo of you, a
talking pseudonym or your name simply, these are messages of trust that you send indirectly to your customer, but that push him to buy
your benefits more easily.
Without
wanting to do in the Melo, we promise you: honesty always
pays. Even major brands have understood: you do not want
to buy just a good spread, you also want to know exactly what is in it, where
it comes from, who made it. Do you say that for your customers, it's
the same! By applying some of these tips, you can improve the way
your potential customers see you, but also facilitate your conversations and
convince them to come back to you.
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Created on Nov 16th 2019 05:47. Viewed 602 times.