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When troubleshooting Telus internet connection issues
by Doug P. ***When troubleshooting Telus internet connection issues, you can follow these steps to help identify and resolve the problem:
Check Telus Service Outages: Visit the Telus Service Status page or their social media channels to check if there are any known outages or maintenance activities in your area. If there is an outage, you may need to wait for Telus to resolve it.
Restart Your Modem and Router: Unplug the power cables from both your modem and router (if you have one) and wait for about 30 seconds. Then, plug them back in and allow them to fully restart. This simple step often resolves many connection issues.
Verify Physical Connections: Ensure that all cables (Ethernet, coaxial, or phone line) are securely connected to their respective ports on the modem and other devices. Make sure there are no loose connections.
Reset the Modem and Router: If restarting doesn't help, you can try performing a factory reset on your modem and router. Keep in mind that this will erase any custom settings and restore them to their default configuration. Refer to the user manual or contact Telus support for specific instructions on how to reset your devices.
Check Wi-Fi Signal Strength: If you're using Wi-Fi, make sure you're within range of your router. Walls and other obstacles can weaken the signal. Try moving closer to the router to see if the connection improves.
Test with a Wired Connection: Connect your computer directly to the modem using an Ethernet cable. This bypasses any potential Wi-Fi issues and helps determine if the problem lies with the wireless connection. If the wired connection works fine, the issue may be related to your Wi-Fi setup.
Run Network Troubleshooting Tools: Telus provides a self-service tool called the Telus Internet Troubleshooting Tool. You can access it on their website or through the Telus My Wi-Fi app. This tool will guide you through various steps to diagnose and fix common issues.
Contact Telus Support: If the above steps don't resolve the problem, it's best to contact Telus support directly. They can provide personalized assistance, troubleshoot further, and potentially dispatch a technician if necessary. Be prepared to provide specific details about the issue, steps you've already taken, and any error messages you've encountered.
Remember, Telus support is the best resource to help you troubleshoot and resolve any internet connection issues you may be experiencing.
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About Doug P. 
***
8 connections, 0 recommendations, 45 honor points.Joined APSense since, January 19th, 2021, From Scarborough, Canada.
Created on Jun 3rd 2023 05:47. Viewed 158 times.
