What is your favorite Live Chat Software for websites?

by Ashok S. Digital Strategist

Excellent customer service is the core of a successful consumer-based business, hence, a highly responsive and easy to use live chat software is important for every business website.

A little live chat box below your website section gives your visitors an indication that you are present for their assistance and will provide them the right solution for their needs.

There are a lot of live chat software solutions to choose from, and every minute some platform releases its new version with different fancy looking features.

So, to make the choosing part a bit easier we have separated some great software from the average ones.

The list is down below.

1. LiveChat

LiveChat's chat and help desk software solution offer corporate-level chat capabilities with customer monitoring and data analytics. It also offers easy integration of third-party applications like CRM or any other e-commerce plugin. It has a multi-platform host environment offering both customers and agents to chat from any device, such as - computer, tablet, and phone, on Windows, Mac, and Android. You can easily extend your support hours by allowing trusted operators and managers to chat after hours from their tablets and phones.

2. Zendesk

Zendesk Chat engages with your customers in real time. The platform excels at connecting enterprises with their intended audience, enhancing business and brand awareness. The tool also allows automation giving the opportunity to answer the customers even before they ask a question.

3. ChatMate

ChatMate comprises a team of sales, customer support, and technology veterans who aim to provide first line support to website visitors. The platform is going to be the next place where users can chat with live agents available 24/7/365. It allows businesses to stay in touch with customers anytime and anywhere. ChatMate provides tools, software, and agents who can be deployed across multiple digital channels like the website, mobile apps, & Facebook. The team at ChatMate helps maximize value from every client interaction by tracking the online behavior of the clients.

4. Pure Chat

Pure Chat was developed specifically for start-ups and individual sales or advertising teams who are trying to pace up their lead generation process and acquire maximum sales for their business. Clients can use the live chat and visitor tracking software to engage with their target market with ease.

All these live chat software offer different features but I would like to recommend ChatMate for your live chat needs, be it sales or customer support.

ChatMate has a bunch of live chat agents present online 24/7/365. their lead conversion rates are impeccable and supported more than 20 businesses supported, created over 25,000 chat engagements, generated more 6000 leads with a 98% satisfaction rate.

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About Ashok S. Advanced   Digital Strategist

130 connections, 9 recommendations, 462 honor points.
Joined APSense since, September 27th, 2017, From Chandigarh, India.

Created on Feb 20th 2019 01:12. Viewed 285 times.


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