What Is The Role Of Chosen Reputation Management Company India

by Sarah Iyer Digital Marketer

A transformation that we have seen in the mindset of the consumers is that now they rely more upon online reviews and feedback that "Word To Mouth". The truth hidden behind this statement can be proven very easily with the following data.

• 91% of consumers trust online reviews as much as personal recommendations

• 86% of consumers read reviews for local businesses

• 89% of consumers read local businesses’ responses to reviews

• 86% of consumers would consider leaving reviews for businesses

• Negative reviews stop 40% of consumers wanting to use a business

Seeing the numbers and percentage, this can be concluded without any doubt that businesses now have to work very hard in managing their online reputation that they were doing earlier. This can be done really easily with the help of reputation management services India availed from an established and experienced online reputation management company India. As you do this, you will achieve all your ultimate goals like improving your brand, connecting with your customers and generating more sales. So, let us go through some steps that the experts from the chosen reputation management company India would take to help you maintain a clean reputation.

Create and Claim Your Business Pages

• Creating and claiming a business page on different websites can help you in a number of things and this is the first that the ORM experts from the chosen agency would take.

• They will create a profile on different websites like Yelp, Tripadvisior, Google, etc. and from there; they will even complete the profile and necessary information. This way, it would become very easy for you to claim the business.

• This way any negative review coming on the profile would be read by you and you will be in the position to respond to it accordingly.

• These negative reviews can also be used to learn about the shortcomings in your business that consumers are seeing and you will be able to address them to render good quality user experience.

• As far as conversing with the customers is concerned, always be polite and gracious, even if you don’t necessarily agree with their version of the review.

Have a Process in Place

• Before you could start responding to reviews and comments on the Internet, the experts from the online reputation management company India will make sure that you have a process in place. This means setting us a time to respond to them, reading them and noting down the sentiments hidden in the comments and so on.

• They will ensure that only one person is designated this task of responding to queries, concerns, comments and questions, because confusions would arise very easily in case, multiple people are doing this.

Similarly, they will ensure that the person responding to online reviews should:

• Have a clear and precise writing style

• Be friendly

• Be compassionate to customer concerns and feedback

• Have the authority to speak on behalf of the company and resolve issues

• Know when to escalate problems to higher management

Monitor Your Mentions and Reviews

• The teams working for your company’s reputation management will not mind using different software and tools to monitor your online mentions and reviews coming on different channels.

• With them, you will be able to respond in the timely manner and with tools like Google Alerts; data shows that businesses have been able to improve their online reputation much more than what they had imagined. 

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Created on Apr 17th 2020 03:42. Viewed 295 times.

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