What is the NHS Complaint Procedure?

When a person is not satisfied with the care or treatment that they have gotten or have been denied treatment for a certain condition, they have a right to make a complaint claiming compensation for NHS negligence. The complaint should then be investigated thoroughly before you are given a prompt and full reply. If you are not happy with the ruling that NHS hands over, you can go ahead to the Parliamentary and Health Service Ombudsman an independent body. A claim can also be made for judicial review if you think that you have been affected directly by decision or unlawful act of the NHS body to receive compensation if you are harmed. 

There are times when your issues may be solved without having to go through the process of claiming compensation for NHS negligence. Before you start on the process, it would help to have an informal char with a member of staff or the doctor responsible. You may benefit from this instead of having to invest a lot of time in the formal complaint process. However if this does not work, it is recommended that you go through with the NHS complaints procedure explained below. 

The first step when claiming compensation for NHS negligence is to decide whether to make the complaint on your own or seek help from someone else. Each NHS organization has its own complaint procedure. To find this out, you will be required to look up the hospital’s/ trust website, talk to a member of staff or even contact the complaints department to get more information. It is however important to make sure that the complaint is in writing in case you ever need to refer to it. The commissioner of services can be used if you do not want to handle the complaints directly. When filing the complaint some of the information that should be included is your full name, contact details, clear description of the complaint with relevant dates and times, details of the relevant healthcare services or providers and any relevant correspondence where applicable. Contact the local CCG for secondary care including emergency care, hospital treatment and some community services such as district nursing. NHS England on the other hand is responsible for primary care services such as dentists, GP's, optimal services, pharmacists and other specialized services. 

If you are not pleased with the outcomes of the complaints, the next step is to take the complaint to Parliamentary and Health Services Ombudsman an organization that is independent of the government and NHS. In addition to the information provided when filing the complaint you should also indicate the reasons why you think why the case was not handled properly and copies of relevant documents. 

Making a complaint is never straight forward and when your in the unfortunate position of making a complaint about treatment received from the NHS that you feel involved wrong doing or neglect, then seek advice from a NHS compensation claim solicitor, Tylers Solicitors. You will be able to recuperate costs of damage to your health and financial costs you did not except to pay.

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