What are the different types of tier level support?

Tire level support has become one of the most essential online tech supports from the service providers. When customers call for online computer support, they will find that that there are different levels of it, which is also called as tiers. Each level or tier addresses a specific kind of issue and gives support of that level. These tiers are constructed to distinguish different functions and responsibilities while delivering support. The tier support teams are well versed with the computer software and hardware. They provide proactive support to the customers.

Here I will provide explanations on different levels of support.

Tier 1:

The first level of tier is tier 1. This level handles the smaller things. This includes the first line of people customers would first encounter. They basically get the information on the actual issue and would find possible reasons for such software malfunction. They might already have a list of symptoms that they might encounter. Support team of tier 1 will carry out tasks like password resets, general to advanced settings and tweaks, slower performances and many more. They will give in the most hours as they are the first ones that customers would encounter and are supposed to call for. This is a kind of online computer support.

Tier 2:

The Tier level-2 support involves more in-depth issues as well as requires more seasoned support team to deal with these complexities. They would first review what the first level support team have stated and what went wrong. They would also analyze what the first level team has already accomplished and what else can be done to solve the issue. They would try their best of knowledge to troubleshoot the issue. If they couldn’t fix this the problem, then they would pass it to the nest level.

Tier 3:

Tier 3 is the next in command in terms of online system support. This is the highest level of assistance that is being provided. They deal with advanced problems that arise. They would look at the prevailing issues which the Tier 1 and Tier 2 support team have missed out. Tier 3 professionals are well versed with all aspects of the software support. They have very in depth knowledge in the computer and even some which are very rare among the regular support pros. But even they might have to come back with a bad news. Then there is the final level. This is very uncommon but there could be another level called the Tier 4. They are usually the one who find the issues to be out of the scope of what support team can handle.  This could be software or even a hardware issue. In some cases the professionals might have to investigate what really went wrong. Whatever may be the issue, the team would always find some way to fix the issue.

Tier level support is one of the most efficient online support services for the businesses. It enables the businesses as well as individuals to address the computer related issues faster and efficiently.