What Are The Advantages Of IP Telephony Systems for Call Centers?

Internet telephony or VoIP is the best system for a call center business where executives make and receive continuous calls.

 

IP telephony system has multiple advantages over traditional telephone. But you need high-speed broadband connectivity to run an Internet telephone. It is a big investment but it is a one-time investment. You only need to set up infrastructure for Internet telephony and take advantage of the technology.

 

Let’s discuss the advantages of Internet telephone

 

1. Reduced cost

 

Calling over the Internet is cheaper than calling over traditional telephone lines. Businesses that make unlimited calls should switch to Internet telephones to save cost and it could be a huge saving in the long run. According to an estimate, switching to Internet calling could bring your telephone bill down by 50%. Also, you will have more features at no added or extra cost.

 

It is for this reason that Internet telephony is considered the best for call center solutions. If you run a business where calling is the prime job of executives then you should switch your telephone system to Internet telephony which has many advantages in addition to saving money. Not only your telephone bill will be reduced but your service will also be improved.

 

2. Call recording

 

A calling business needs call recording to record all communication between clients and executives. The recording could be both for training purposes and as evidence of service provided. Internet systems can record every call and save it in a digital file for future use. Also, the call recording service comes bundled with the basic Internet telephone plan.

 

3. Instant messaging

 

IP telephony system provides an instant messaging service that can take your client communication to the next level. You can make sure that no call gets unanswered. Also, you can use instant messaging to provide quick service and generate real-time feedback for the service provided. Also, clients who don’t have time to call can connect to executives through instant messaging.

 

Challenges with Internet telephone

 

Just like everything, the Internet telephone also has challenges in the security of VoIP calls, compatibility, and reliability. But there is little to worry about these challenges as they can be addressed by taking specific measures. For power, you can make the necessary arrangements.

 

UPS power supply Kenya is the most reliable way of powering your VoIP system. The system will switch to UPS during power outages and power fluctuations. If you are considering using VoIP, you should make the necessary arrangements for power supply. It will also be a one-time investment in your business process.