Twilio SMS: The leading communication platform for businesses in 2021

Twilio messaging has paved its way into the business communication world because of its programmable messages. Companies around the globe use Twilio in a variety of ways like traditional SMS, push notifications, in-app chats, etc. Another method that has emerged as a game-changer is the integration of Twilio SMS with SuiteCRM (Customer Relationship Management) software.

The reason why SuiteCRM and Twilio SMS is so successful is the ability of the plugin to provide a holistic view and context to the user. With the help of extensive customer data available in CRM, you will be able to unleash the true potential of Twilio SMS communication. In this article, we are going to talk about a plugin that can seamlessly integrate both of these platforms.

How can you use Twilio SMS in your business?

Twilio SMS offers a wide variety of applications. Based on the industry in which you are operating, you can easily optimize it. For example, if you own a retail store, you can send SMS messages to your customers regarding upcoming sales and events. On the other hand, if you work in any financial institution or bank, you can use this extension to send bulk SMS to your clients related to fraudulent and scams awareness.

Unique and Advanced Features of Twilio SMS plugin

Twilio SMS allows automation like sending bulk messages to a bunch of customers in one go. This leads to improved productivity, reduction in operational costs, and fewer human errors. Below, we have mentioned some features of this extension.

1. Send SMS to bulk customers at once: With the help of this extension, you can save a lot of your time by sending SMS messages to customers in a list in just a few clicks.

2. Previous conversation history will remain safe: Twilio SMS also saves the conversation details of every customer. So in case you need the information about any particular customer, you simply access it from the record section. We can assure you that nothing will happen to your precious old data when you install this plugin.

3. Use SMS Templates for Consistency: SMS templates are a great way to communicate with customers. You can make minor changes to pre-built templates and send them right away to your customers. This not only saves your time from recurring tasks but also minimizes clerical errors.
   

4. Live chat for improved customer service and response time: As much as 46% of customers prefer live chat as compared to other means of communication like email, calls, etc. And the reason is obvious, it is a convenient and swift process. Therefore, we have also included this integral feature in this plugin.

Sending messages to a particular customer is also very simple. For example, if you send an SMS to a record in the Contacts module then simply open that record and click on the message icon right next to the phone number. In the pop-up screen, start typing your message and send it.

Pricing: The cost of this extension is USD 299 only. The best part is that you can have a free trial of 3-days before purchasing it.