Top 3 Factors to Ponder before Launching your very own Ecommerce Portalby Jessica Morgan TaskQue
E-commerce is what is the future of all the businesses worldwide as brick and mortar stores are quickly going off the radar in the marketplace. So there is much to do for the companies looking to attract customers in this concern as only the companies which will do good in this concern will steal the limelight and all the others will struggle to find a place in this concern.
If you reside in Dubai and want to start your business here, there are many aspects that you need to understand apart from a dazzling website and aggressive online marketing towards your target audience. In this blog now, I will try to go through some of the key factors that you need to consider before starting your E-commerce venture and launch your portal.
The top 3 factors in this concern are as follows.
1. A Pitch-Perfect User Experience
Just imagine yourself as a customer logging onto a website and then looking for a product. What you’ll look for right at the onset? Most of us look for a user experience that offers us hassle-free solutions so that there is not much option you have as a website owner. You need to offer your visitors a seamless experience when it comes to a great navigation menu and a user experience par-excellence.
You should make the checkout process as simple as possible to deliver a better user experience. A bad experience in this concern will knock the user out and will probably leave your portal for good. And the worst part, they will go to a competitor’s website and do the transaction from there effectively eliminating any chance of your recovery in this concern. Also, such a customer will spread a negative word of mouth about you so that your online image will be tarnished to no end.
2. Secure Transactions
Ecommerce stores are all about online transactions but that’s not everybody’s cup of tea. With lots of online privacy thefts taking place on a mass scale, this is one tough job to carry out for any company. And this is where you need to reach out your e-commerce web development company Dubai team to make sure that they are on top of their game to offer you a good platform and system in place on your website.
According to a recent survey, almost 51% of the buyers could not complete the purchase process on mobile devices because they are not comfortable giving out their sensitive information. The thing is that there is still work to be done to ensure the foolproof security of transactions done on E-commerce stores.
3. Customer Support
It can be a real disaster for you if you are about to start an Ecommerce business and don’t have a customer support in place. That is just not done. Customer support either through a full-fledged call centre, email or live support is one of the best ways to make sure your prospective and current customers know that there is a system is in the place where they can easily put forward their queries and concerns.
Customer support is certainly the deciding factor among many different types of E-commerce business. If you want an edge over your competitors in the online world, you need to deliver the goods when it comes to online customer support services offered by your rivals in the business.
Customer support is the point of contact for all the queries for all your general visitors to your website as well as your current customers. So you need to make certain that you resolve customer problems and answer their questions promptly to completely please them. An able customer support team is the answer in this concern so you need to come up with a perfect solution so that your website traffic will only see a gradual rise as everyone’s query get resolved in a quick and easy manner.
Coming up with an online store even on a small scale is no mean feat. You need to be on your toes really and look for all the solutions before the site goes live. I am sure that the above mentioned 3 points will serve the purpose well in this concern. If you need any further information or want to offer your feedback, then please use the comments section below.
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Created on Nov 1st 2018 01:25. Viewed 514 times.