Tips on how to find the best IT service provider

There are many reasons why you might need IT support in Cheshire. When looking for an IT service provider, you can easily get lost in the IT lingo. It’s essential to find a solution that’s suitable for your business needs. Here are some key tips to help you find and approach the best IT support Cheshire.

Does the IT service provider have relevant industry experience?

When it comes to IT support, previous experience in your industry is essential. No two industries operate in exactly the same way when it comes to IT support, so a law firm will have different requirements to a recruitment agency. If your business has legal compliances or procedures it needs to follow, it’s vital that the IT service provider understands and can accommodate this.

What to ask:

• Can they supply references from current or past customers in the same industry as you?

• Do any of the staff have experience in your industry?

Does the IT service provider have capacity as you get bigger?

An important factor to consider is that the IT service provider has the capacity to grow with you. As your business grows, it’s vital that your systems stay abreast of developments.

What to ask:

• How many staff work for the provider? Do any of these staff work remotely?

• Will the provider be able to get extra staff on board if there is a sudden expansion in your business?

What communication channels are in place?

Like any business relationship, communication is essential for success. As you are contracting an IT service provider to provide a specific service, you want to know what is happening. Find out how you’ll communicate with the IT support, what reports you will get, and how you can contact them in case of emergency.

What to ask:

• When will you have meetings? Monthly, quarterly? Will this be over the phone or in person?

• Who is your main point of contact?

Do you feel the provider can do a good job?

A key deciding factor when choosing IT support in Cheshire is how confident you feel in working with them. You want to feel that whatever happens, the IT provider can fix the issue in a professional manner.

What to ask:

• How would they react to a hypothetical situation? Ask them to explain each step to you.

• What are their response times and do they have statistics to back it up?