Three Reasons Consistency is Important to Patients

by Kristen White Blogger An individual’s healthcare is very important and a personal priority so it is critical that the doctor’s office presents a professional flow, caring attitude and consideration in every detail. Patients want to know that when they walk in the door, they will be greeted by a friendly face and the same process they go through each time from check-in, into the exam room and then as they check-out and leave. This same expectation goes for the after-hours communication whether they have a question or emergency that needs to be handled right away.
 
The top med answering services firm understand this expectation which is why they offer consistent results with customization for every client. When patients call in during the day, at lunch or at night, they will have access to the same message and workflow so they can choose the option that best meets their need. For non-urgent situations, the caller can leave a message knowing that it will be delivered in a timely manner for a callback from the office and they don’t have to only call during office hours. Emergencies are immediately routed to the on-call doctor according to their notification preference and private callback option to protect personal information. This same routine is performed every time, giving patients confidence they have a way to contact their doctor regardless the time of day or night and they will be able to reach someone.
 
The doctor/patient relationship takes time as it is built on trust and mutual respect. This happens in the office during the exam and face-to-face conversations but also in the small details when patients need a question answered or some advice. With a reliable and affordable medical answering services cost, the office sets up deliver of non-urgent messages at a time when staff can thoroughly review each call, get the necessary answers and then respond back to the caller in a timely manner. This gives the patient confidence in the process and that they are being given the attention they should be as a customer and not just a number on a chart. 
 
The message service should be HIPAA compliant, easy to navigate and offer multi-lingual options in a diverse community to show that the office cares about their patients receiving personalized attention down to their native languages. Automated services ensure the same messages and results every time someone calls the office and there is no need to listen to the phone ring until someone answers when this system is set up to pick up immediately if the phone isn’t answered.
 
Consistency is about knowing what to expect each time and when it comes to healthcare, the fewer the surprises, the better for everyone involved. It’s easy to achieve when the doctor’s office utilizes the top medical answering service in the industry with a flat monthly rate, experienced customer service staff and a reliable system in place that works with small facilities to large health clinics with multiple doctors that each have different needs and preferences.

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Created on Feb 25th 2020 07:43. Viewed 340 times.

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