Three main components of JIRA
JIRA is split into three different products, and the term JIRA now
refers to the common platform that all these products are built on. The three
products that make up the new JIRA family are the following:
·
JIRA Core: This is similar to
the classic JIRA, with all the field customizations and workflow capabilities.
This is perfect for general-purpose task management.
·
JIRA Software: This is JIRA Core
with agile capabilities (previously known as JIRA Agile). This is well suited
for software development teams that want to use agile methodologies, such as
Scrum and Kanban.
·
JIRA Service Desk: This is JIRA Core
with service desk capabilities. This is designed for running JIRA as a support
ticketing system, with a simplified user interface for the end users, and a
focus on customer satisfaction with SLA goals.
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