The Right Way to Connect with Your Customer!by Rahul D. Rahul Dasondhi
have far more intimate relationships with local small business owners. And the
way they interact applies to this partnership. According to the latest survey,
60% of consumers choose to call small companies on the telephone.
Today, it's tenting to believe everything can be done online. After all, how much more interactive stuff can be if you can order the pizza emoji at Domino's and expect a hot tub to come in 30 minutes!
To this, I say hold on! Don’t assume that all customers adopt these technologies – at least not exclusively. There are insightful disclosures for small business owners or Companies. Understanding how consumers want and who they trust will give their customers the best experience.
Step back, Google Research shows that explicitly call a company even with this whole technology at our fingertips. More seamless than ever is the consumer path, which crosses all media and communication networks along with the purchasing road.
Best #3Way to Connect With Your Customer
1. CLICK TO CALL: is typically a web to phone solution. It allows a website user to connect to you in real-time or, at least, by simply clicking a button, text, or picture on a web page (telephone number, "call now" etc.).
Studies show that adding a single click-to-call call-to-action rate increased by 400%. This is a worthy number now! The use of click-to-call apps allows the business to upsell customers via telephone, which can lead to 23% more total revenue, according to studies. Even if a phone number is listed prominently on your site, higher conversions will contribute.
2. HOSTED IVR: Companies recognize and should not be overlooked in this dynamic environment the value of customer service. This increases customer service to the interactive voice response (IVR) system.
It is essential for your company to attract and fulfill your customer's need. Good customer service is therefore often essential to a company to improve its product and service brand value. Interactive Voice Response provides the customer without contact with their agents via self-services.
In order to deal with customer inquiries quickly and efficiently, following systems functionality will plan and coordinate with company agents. Collecting customized data on different customers via the Click to Call, and Telecommunications program will improve customer satisfaction significantly. Small businesses can build a brand image, attract new customers and boost revenue by implementing and leveraging the innovative the functionality of a modern IVR system economically.
Created on Mar 19th 2020 02:44. Viewed 172 times.