Articles

8 Reasons why your Business needs an Hosted IVR Solution.

by Rahul D. Rahul Dasondhi

It is hard to start a new company, but the real backbreaker is the efficient management of companies. To manage the company constantly, business calls must be handled one thing as 80% of all business calls are made by telephone.

Surprisingly, most businesses fail badly with corrective steps to accomplish this task.

·         There may be many explanations behind this failure but the key reasons may be:

·         they do not know the approaches that can instantly help handle business calls.

You don't know the advantages of this solution for your company.

What is a hosted IVR solution?

The hosted IVR, sometimes referred to as IVR, is a call management program primarily used to automatically relay consumer calls to the department concerned. In fact, you can use it to greet your customers with a professional voice. It is the foundation for organizations to simplify their call management processes. Interestingly, because of its cloud-based environment, this technology does not require hardware set-up costs.

1. Easy to set up & manage

Cloud telephony providers must first set up the host IVR system to match your needs. After that, without installing software or hardware you can adjust according to your needs. You only need to register on the live dashboard and to add departments to match your business needs, for example, if you want your Hosted IVR service to be created.

2. Give your business with call automation

You must bear in mind that receptionists who use the extension calling system to pass customer calls are gone: customer calls can be routed automatically to the right departments by call automation. Three big benefits will be achieved:

  • It will save precious time for both of your agents and customers; due to which customers can connect with any of the agents irrespective of its time.
  • Customers need not wait for their turn in the waiting queue as calls can be transferred to other agents available at that time.
  • This will create a good brand image by making customer calling experience amazing.

3. Build a customized welcome with host IVR

The first thing you hear from your customers is your recorded IVR greeting. With Hosted IVR you can use our Standard greetings or type in a message and convert it to an audio file, you can upload a pre-recorded greeting. You will ensure your clients have an amazing first impression using these choices.

4. Reduce transfer error rate

IVR transfers call to appropriate departments without jeopardizing speed & connectivity due to its zero-error rate. As in the traditional PBX system, there is no call holding process. Without human involvement, the whole cycle functions smoothly. This makes a great calling experience for customers.

5. Give a pre-recorded message to the caller

Add simple questions such as "What are your hours? "And" Where do you find yourself? "To your IVR panel so that consumers don't often have to connect to an agent to answer their queries. If you still have concerns, forward them using DTMF keyboard tonalities to the main menu. They can then either drop a voicemail if an agent is inaccessible or connect to one of the agents available. This new feature simplifies the service process and helps the officers to assist callers with more urgent issues.

6. Analyze the calling details via the host IVR panel

You can monitor your number of missed calls or receive them in a real-time dashboard by adding a virtual receiver to your company. Hosted IVR gathers all user data in its live IVR monitor, which allows businesses to collect customer information in different file formats or through API integration. The IVR Panel also provides data on the number of customer calls received/missed by officers, call logs, areas that are called by customers, etc.

7. Lead conversion optimization

Companies may construct an audio-based questionnaire by means of a Hosted IVR service. It covers things that assess the consistency of the outlook. Furthermore, by using certain specified metrics, these leads can be distinguished by their consistency. For example For example. ABC Pvt Ltd conducted a small survey for its customer through hosted IVR; then, the clients replied to a single survey using DTMF keyboard tones that contain questions such as:

“How much do you know about this product?

Press 3  if you are somewhat aware of our product

Press 4  if you are fully aware of our product

Press 5 if you are not aware of our product”

“Would you like to know more about this product?

Press 1 for Yes

Press 2 for No”

“Do you want to purchase this product?

Press 1 for Yes

Press 2 for No”

After that, they can assign these leads to their sales team basis on its value.

8. Call even after business time meet customer

You can easily schedule working hours so that calls can be routed to a voicemail or an external number when any agent is busy or works remotely. Do not miss or lose a customer with this app, no matter what time they call. If agents are not available to answer the calls, users may drop a voicemail message. A few examples of voicemail


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About Rahul D. Innovator   Rahul Dasondhi

20 connections, 1 recommendations, 72 honor points.
Joined APSense since, November 20th, 2018, From Lucknow, India.

Created on May 5th 2020 01:55. Viewed 345 times.

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