8 Reasons why your Business needs an Hosted IVR Solution.
by Rahul D. Rahul DasondhiIt
is hard to start a new company, but the real backbreaker is the efficient
management of companies. To manage the company constantly, business calls must
be handled one thing as 80% of all business calls are made by telephone.
Surprisingly,
most businesses fail badly with corrective steps to accomplish this task.
·
There may be many
explanations behind this failure but the key reasons may be:
·
they do not know
the approaches that can instantly help handle business calls.
You
don't know the advantages of this solution for your company.
What is a hosted IVR solution?
The
hosted IVR, sometimes referred to as IVR, is a call management program
primarily used to automatically relay consumer calls to the department
concerned. In fact, you can use it to greet your customers with a professional
voice. It is the foundation for organizations to simplify their call management
processes. Interestingly, because of its cloud-based environment, this
technology does not require hardware set-up costs.
1. Easy to set up & manage
Cloud
telephony providers must first set up the host IVR system to match your needs.
After that, without installing software or hardware you can adjust according to
your needs. You only need to register on the live dashboard and to add
departments to match your business needs, for example, if you want your Hosted IVR service to be
created.
2. Give your business with call
automation
You
must bear in mind that receptionists who use the extension calling system to
pass customer calls are gone: customer calls can be routed automatically to the
right departments by call automation. Three big benefits will be achieved:
- It will save precious time for both of your agents and customers;
due to which customers can connect with any of the agents irrespective of
its time.
- Customers need not wait for their turn in the waiting queue as calls can be transferred to other agents available at that time.
- This will create a good brand image by making customer calling experience amazing.
3. Build a customized welcome with
host IVR
The first thing you hear from your customers is your recorded IVR greeting. With Hosted IVR you can use our Standard
greetings or type in a message and convert it to an audio file, you can upload
a pre-recorded greeting. You will ensure your clients have an amazing first
impression using these choices.
4. Reduce transfer error rate
IVR
transfers call to appropriate departments without jeopardizing speed &
connectivity due to its zero-error rate. As in the traditional PBX system,
there is no call holding process. Without human involvement, the whole cycle
functions smoothly. This makes a great calling experience for customers.
5. Give a pre-recorded message to the
caller
Add
simple questions such as "What are your hours? "And" Where do
you find yourself? "To your IVR panel so that consumers don't often have
to connect to an agent to answer their queries. If you still have concerns,
forward them using DTMF keyboard tonalities to the main menu. They can then
either drop a voicemail if an agent is inaccessible or connect to one of the
agents available. This new feature simplifies the service process and helps the
officers to assist callers with more urgent issues.
6. Analyze the calling details via the
host IVR panel
You
can monitor your number of missed calls or receive them in a real-time
dashboard by adding a virtual receiver to your company. Hosted IVR gathers all
user data in its live IVR monitor, which allows businesses to collect customer
information in different file formats or through API integration. The IVR Panel
also provides data on the number of customer calls received/missed by
officers, call logs, areas that are called by customers, etc.
7. Lead conversion optimization
Companies
may construct an audio-based questionnaire by means of a Hosted
IVR service. It covers things that assess the consistency of the
outlook. Furthermore, by using certain specified metrics, these leads can be
distinguished by their consistency. For example For example. ABC Pvt Ltd
conducted a small survey for its customer through hosted IVR; then, the clients
replied to a single survey using DTMF keyboard tones that contain questions
such as:
“How much do you know about this product?
Press
3 if you are somewhat aware of our product
Press 4
if you are fully aware of our product
Press 5 if
you are not aware of our product”
“Would you
like to know more about this product?
Press 1 for
Yes
Press 2 for
No”
“Do you want
to purchase this product?
Press 1 for
Yes
Press 2 for
No”
After that,
they can assign these leads to their sales team basis on its value.
8. Call even after business time meet
customer
You
can easily schedule working hours so that calls can be routed to a voicemail or
an external number when any agent is busy or works remotely. Do not miss or
lose a customer with this app, no matter what time they call. If agents are not
available to answer the calls, users may drop a voicemail message. A few
examples of voicemail
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Created on May 5th 2020 01:55. Viewed 345 times.