The 5 Best CRM Software for Small Businesses in India

In today's business world, establishing personal connections is essential for the success of any enterprise. While such connections have always fuelled word-of-mouth and referral sales, the digital age has redefined their importance. Such evolution has brought Sales CRM software into the picture, bridging the gap between businesses and their customers.

CRM all around the world have helped businesses to thrive and sustain meaningful connections. However, amidst a sea of CRM options, the unique needs of each business, particularly small ventures, necessitate a particular selection.

Hence, this article delves into the realm of personalized CRM solutions, presenting a handpicked five best CRM software for small businesses that are primed to provide the necessary impetus for them to thrive and flourish.

1.Kylas Sales CRM:

Designed to cater to the distinct needs of both Sales Managers and Sales Representatives, Kylas CRM offers a comprehensive set of features that streamline operations and drive sales excellence.

For sales managers, the platform promotes collaborative efforts, ensures robust Data Management & Security, and provides integration options through its Marketplace. While the CRM system enhances communication through Calling Solutions, simplifies Account and Quotation Management, and supports diverse communication channels including Email, Meetings, WhatsApp, and SMS for sales reps.

Kylas is versatile enough to cater to a diverse range of industries such as Education, Hospitality, ITes (Information Technology-enabled Services), Manufacturing, and Digital Marketing. Regardless of the sector, Kylas is tailored to address specific industry requirements.

Kylas offers a range of pricing tiers to suit various business needs:

·         Embark: Starting with a free plan

·         Elevate: Priced at INR 12,999/month

·         Exceed: Priced at INR 75,000/month

Kylas stands by its service with a 15-day trial period that requires no credit card, allowing users to explore its features and benefits extensively.

2.Freshsales CRM:

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales as a CRM for small business, empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Freshsales pricing:

·         Free - ₹0            

·         Growth - ₹999/user/month

·         Pro - ₹2,799/user/month

·         Enterprise - ₹4,999/user/month

3.Zoho CRM:

Zoho CRM stands as an all-encompassing cloud-based solution meticulously crafted to cater to the diverse demands of mid-scale businesses to expansive enterprises. Its capabilities extend across a spectrum of essential facets including Sales Force Automation, Sales Process refinement, Omnichannel engagement, Analytics, and AI integration.

Within this comprehensive framework lie a plethora of key features meticulously designed to streamline operations and bolster efficiency. From precise Contact Management to strategic Sales Funnels, dynamic Pipeline Management to automated Workflow Streamlining, and intricate Task Management to an array of other functionalities, Zoho CRM ensures businesses have all the tools necessary to excel.

In a landscape driven by data and strategy, Zoho CRM empowers organizations to optimize their customer interactions, supercharge their sales processes, and elevate their operational excellence.

Zoho comes with four types of pricing:

·         Standard

·         ₹800 - /user/month billed annually

·         Professional - ₹1,400/user/month billed annually

·         Enterprise - ₹2,400/user/month billed annually

·         Ultimate - ₹2,600/user/month billed annually

4.Leadsquared:

Headquartered in Bengaluru, India, and boasting a robust local presence across the United States, the Philippines, South Africa, Australia, Singapore, and Indonesia, LeadSquared is a driving force in the Sales Automation SaaS domain. Its impact spans a diverse array of industries, including higher education institutes, edtech, financial services, healthcare, and marketplaces, where businesses have flourished under its guidance.

The software adeptly captures leads from various channels, employing intelligent management mechanisms before seamlessly routing them to the appropriate teams and individuals, thereby eradicating lead leakage and ensuring no opportunities go astray.

Leadsquared offers different pricing for sales and marketing professionals.

·         Sales Execution

·         Lite - ₹1250user/month

·         Pro - ₹2500user/month

·         Super - ₹5000/user/month

·         Marketing Execution

·         Basic - ₹25,000/month

·         Standard - ₹75,000/month

·         Enterprise - ₹150,000/month

The company offers an additional mobility plan with custom pricing.

5.Pipedrive:

Pipedrive stands as a sales-centric customer relationship management tool that garners acclaim from teams across the spectrum of sizes. Its allure lies in the seamless amalgamation of simplicity and potency within its design, placing utmost emphasis on user-friendliness. With Pipedrive in play, no detail eludes attention, enabling teams to devote less effort to administrative tasks and more to driving sales through an agile and robust CRM software.

Pipedrive offers business five types of payment plans.

·         Essential - US$9.90/user/month

·         Advanced - US$19.90/user/month

·         Professional - US$39.90/user/month

·         Power - US$49.90/user/month

·         Enterprise - US$59.90/user/month

Additionally, Pipedrive provides a risk-free opportunity to explore its offerings through a free trial, requiring no submission of credit card details.

Conclusion:

In a rapidly evolving business landscape, having the right Sales CRM system can make all the difference. These five options provide a solid starting point for small businesses in India to enhance their customer relationships, streamline sales processes, and ultimately achieve their growth goals.

Kylas stands out as a comprehensive all-rounder, best CRM for small businesses' specific needs. However, before making a decision, businesses should schedule demos of these CRM systems and evaluate how well they align with their requirements.