Streamline Your Business Processes with OSS BSS Billing Systemby Sophia Smith call center services
Billing in the telecom industry is crucial for managing and streamlining business processes. Unlike other industries, where billing is just one of the many operations, BSS in telecom is vitally important and accounts for the overall success of a venture. A telecom company caters to a wide customer base and has a large number of customers to deal with. The sheer number of customers raises the complexity in billing process, which is why; you need a dedicated solution that can help you complete your tasks efficiently.
Role of BSS and OSS
To understand OSS BSS billing system in telecom, one has to be well-versed with the concept of BSS and OSS. These two systems are fundamentally important in any telecom-specific business operation. BSS is used alongside OSS to support a number of telecommunication services. BSS stands for Business Support System. It has the following roles with regards to operations in the telecom industry:
1. Customer Management
2. Revenue Management
3. Order Management
4. Product Management
OSS stands for Operations Support System. It comprises computers systems deployed by service providers to manage their networks. It helps in performing the following functions:
1. Network Inventory Management
2. Fault Management
3. Service Provisioning
4. Network Configuration
Importance of Billing in Telecom
Operations in the telecom industry are directly affected by an increase in the number of customers and addition of new features by telecom service providers. To observe and analyze changes, a telecom service provider employs OSS BSS billing system. This billing system not only fulfills the accounting requirements but also helps in keeping track of the overall process. Every piece of information that is generated after a customer uses the service is captured and stored by the billing system. It serves as a cohesive business solution and forms the backbone of a telecom company’s operations.
Need for a Unified OSS BSS Billing System
The various billing operations in a telecom company can be handled by employing different billing systems. However, such an approach can hinder the integrity of an operation and increases its complexity. Hence, it is best to employ a unified billing system that covers all aspect of the business and serves as a single point for monitoring and analyzing all operations. Below are certain operations that a comprehensive billing system should be able to perform:
1. Customer Relationship Management
2. Electronic Bill Presentment & Payment (EBPP)
3. Order Management
4. Web Portals for Customers and Agents
6. Trouble Ticketing
7. Work Flow Management
To ensure reliable operations, a telecom company should procure a OSS BSS billing system that is secure and immune to power failures. As telecom companies are constantly involved in high-stake transactions, it is imperative that the data is stored on multiple sites, so that the failure of power on one site does not have any bearing on the operations. The server should have good connectivity to ensure fast retrieval of requested information. By accessing and disseminating information quickly, you will be able to serve customers in a better way.
BSS Billing System for Convenience in Operations
The complex nature of billing operations demands a lot of attention. However, if you employ a worthwhile OSS BSS billing system, the complexity of operations can be greatly reduced. A good billing system can help you streamline your business operations and put them on autopilot for timely and effortless completion of billing-related tasks.
Created on Dec 3rd 2018 09:44. Viewed 194 times.