Salesforce Service Cloud – Learn the Hottest Cloud Computing Customer Service Technology
by Ashish Bakshi Education ConsultantSalesforce service cloud is a cloud based CRM application. Using this
application, ERP consultants help companies provide answers to their
customers in an efficient and streamlined fashion. Combining
personalized collaboration, knowledge sharing, predictive intelligence,
and personalized service, Service Cloud is the front running ERP module
for optimum customer service management.
Some of the sub-specialties of this cloud based tool are:
Comprehensive customer service
·
Communities – Lets customers collaborate amongst themselves and with
others. Creates a seamless environment for knowledge sharing,
dissemination and innovation harvesting.
· Knowledge –
Enables searching of knowledge from the well-structured database. Lets
customers get what they need in quick time.
· Mobile – Allows management of service cloud cases with a fast and dynamic customer service platform.
· Multichannel - Predictive intelligence powers optimum customer service.
·
Personalized Service - Customers want personable attention. Being able
to meet these demands dictates the fortunes of a company.
·
Agent console - In a matter of clicks, agents can access information
about a customer. Customizable layouts enable design of the console to
expedite tasks and improve efficiency.
Career and job profile of Salesforce service cloud consultants
Given
the immense potential of this cloud based interactive software
application, there is a requirement of Service Cloud personnel or
consultants. Such professionals work with customers to understand and
analyze their requirements. Based on this analysis, they develop project
designs. Consultants work with all stakeholders in the organization
including solution architects, engagement managers, and internal
developers.
Strong communication skills would be a prerequisite
for being able to participate effectively in Business Process Review
meetings. To interact with a customer and align their business needs
with the Service Cloud offering, one needs to have strong domain
insights and an expert level functional knowledge of the application.
Therefore, aspirants can expect to transform into complete professionals
only at an Industrial Training Institute.
Consultants
will also develop technical requirements for software engineers to
build out solutions for business requirements. During roll-out, there
could be a need to produce training manuals and documentation.
The Future of Salesforce
According
to Bloomberg’s Businessweek top 50 list, Salesforce is at No. 2. This
CRM platform is competing against Oracle’s and Microsoft’s products. In
the past three years, this organization’s stock has risen more than
170%. The rumor is that more cloud computing applications are going to
be added to the portfolio. There are ideas to launch into areas such as
human resources, online marketing, software for sales etc.
Traditionally, Salesforce has supplied its services to smaller and
mid-sized companies. But now this trend is changing. Now even bigger
companies are moving onto this platform.
For More Info Click Here :-- Salesforce Service cloud - Multisoft Systems
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