Salesforce Predictions 2020: What does the Future Hold for Salesforce?

Salesforce is contemplated as the market leader in CRM that has been in the spotlight in the world of sales and marketing of products along with the services across multiple industries. Nowadays, companies are able to use individual consumer data in order to communicate with their respective customers at large scale by utilizing real-time messages, constantly varying data and so on. This sort of interaction with customers helps companies to understand their customer’s needs in a better manner to serve them in the best possible manner and retain them in such a highly competitive environment.