Reach out to youth faster with live chat support

by John Martine Author

With the popularity of WhatsApp and other chat platforms on the rise, there is no denying the fact that chat communication is the most preferred. If we view the numbers alone, chat is the single most powerful mode of communication in this day and age. Especially when it comes to the young audience, Live Chat Support services is a must-have customer service platform.

Millennials form a major share of ecommerce market. They are serial users of online platforms, and are most likely to order online. So, with the addition of Live Chat Support, you maximize your chances of reaching out to these young customers.

Why Youth Are Attracted Towards Chat Support Services?

The youth of today is impatient. They want everything and they want it fast. So, if a product is not at their doorsteps within the stipulated time, then they are most likely to make a contact. And, they would not like to wait in long queues of voice-based customer care or technical support. Hence, it is vital that you serve their need of instant gratification and offer them easily accessible chat support services.

Below are some reasons why youth love Live Chat Support:

·         Faster support accessible immediately via a popup on the webpage

·         Fast chat-based interactions that can be converted into a screen sharing session for even quicker tech support or helpdesk services

·         Personalization of chat support services with the use of chatbots and other AI tools

·         Quick link sharing of self-help docs via Live Chat Support. Many youngsters are more than happy to follow the steps themselves and find a resolution.

Complement Live Chat Support with Voice Based Support

If you are thinking about overhauling your voice-based support with chat support services, then think again. The option of voice-support is vital for certain customers. Live Chat Support can be a worthy addition to your customer care, but only if it serves as a perfect complement for phone support. Below are some ways to implement a blended approach:

·         With better CRMs that are accessible via outsourcing, it is possible to keep a complete track of each and every customer communication. CRM tools record every piece of information regardless of their source. So, a voice agent would know exactly what a Live Chat agent did and vice versa.

·         Outsourcing allows you to access the services of a talented workforce that knows how to manage their work. Blended agents can operate both Live Chat Support and voice-based communication in a single shift, thus helping you in managing the overall call flow.

For an in-house operation, it would be very difficult to strike the perfect balance between Live Chat and voice support. It is better to outsource these tasks to a vendor that knows this job inside out.

Other Important Benefits of Outsourcing Customer Care

Whether you outsource Live Chat or inbound customer care, you can gain massively with a successful outsourcing partnership. A competent vendor can help you in:

·         Reducing capital expenses on infra, training, software etc., and at the same time helps in maximizing work efficiency

·         Sharing of burden of customer care tasks, so you can focus more on your core operations

·         Availability of the right talent for Live Chat and customer care without any efforts

·         Scalability to meet your present and future requirements, so that your customer care runs smoothly

A seasoned professional in the industry brings in the right expertise and guides you in your customer strategy. Always associate with an experienced vendor that has a proven track record in providing Live Chat Support and customer care services.

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Created on Jun 25th 2020 02:54. Viewed 267 times.

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