What is
Unified Communication
Unified
Communication is also known as UC, a kind of framework which was developed for
integrating various asynchronous and real-time communication tools with the vision
of improving business communication, collaboration, and productivity. It works
on an interconnected system of enterprise communication devices and their applications
instead of representing a singular technology.
Unified Communication framework has some business communication tools such as Internet Protocol (IP)
telephony and video conferencing, which have been facilitating real-time
communication, those kinds of tools also called synchronous communication and
other enterprise communication tools, like email, etc. facilitate asynchronously
communication.
Types of Unified
Communication Technologies
- Some tools
are based on a text like -- email, text messaging and chat, etc.
- Some tools
are based on Voice like -- telephony, voicemail, and audio conferencing, etc.
- Some applications
are based on Video services like -- desktop video conferencing, room-based
video conferencing and telepresence, etc.
- Some are web-based
conferencing, virtual meeting spaces and interactive whiteboards, etc.
- One is real-time
based
- One is enterprise
social networking and collaboration platforms, etc.
On the other
hand, some strong communication system may comprise the following technologies:
- One is single
or multivendor UC platform or server, etc.
- Some are
traditional, IP or cloud-based private branch exchange (PBX), etc.
- Its devices like
phones, headsets, cameras, and microphones, etc.
- One
technology is based on business communication gateways like session border
controllers (SBCs)
- One is multi-point control unit (MCU), or video bridge, for video conferencing with
three or more endpoints.
Advantages
of Unified Communication
- UC serves
its great deals in the form of real-time access to service like – Communication
through Phone, messaging, data sharing and conferencing through a variety of
devices and allows every executive, staff member, and customer to move
seamlessly between them.
- Reducing
expenses.
- Anyone can work
from anywhere.
- Allows to Connect
with partners and customers from the road, from home, or anywhere business
takes you.
- It provides
instant connectivity with flexibility when it comes to where, when, and how
Business communications occur.
- Anyone will not
be limited by the silo of being in the office longer.
- It provides
superior reliability by creating performance redundancies, which protect
against business’s downtime. If one tool moves down then quickly another is
programmed to kick in.
- UC is one of
the points where strategy, operations, and production coalesce.
- Through UC, all
companies can respond faster to environmental and competitive changes and to
flag valuable opportunities that may have gone unnoticed.
- Through UC, Implementation
and organizational challenges are reduced because of instant access and quick problem-solving
techniques.
- Unified
Communication allows 24/7 Access and Improves Remote Capability.
- Most of the
time Company’s staff members send confidential files through various messaging
tools but if we see the security point of you then it should not be done by simple
messaging tools. In this case, UC gives a more secure platform.
- It is a kind
of Vendor solution, which is loved by the accounting department because of monthly
bills, transparent line items, and flexibility to scale up and down to reduce
wasted bandwidth, these all are benefits of UC.