Order Tracking IVR Solution Empowered Logistic Industry

The logistics industry used to deal with the massive shipping consignments and different types of people with constant communication requirement. These people can be of any nature, they can be customers or the vendors, or a supplier, or the staff. The logistic people used to exchange a bunch of information with each other to keep the thing moving. One of the important information exchange on a rapid basis is checking the status of the order. This order status includes the information such as the location of the shipment, estimated delivery date and time, sender details, receiver details, so on and so forth. It has been witnessed that the key staff of a logistics organization is juggling with phones and the traditional system of order tracking, and answering the status of the stated orders. This system is not only tedious, time consuming and slow, but also it affects negatively on the revenue generation of the company.

The order tracking IVR solution can work as an advancement in this traditional system. It can pump up the things with its advanced and automated features and client centric work model. Let's check how it can be helpful to staff, customer and the logistic organization itself.

Customers can check the status in real-time

The order tracking IVR solution will work as an auto attendant system. Thus, the customers won't need to stay in the long call queue anymore. As soon as the call get connected with the logistics company, the order tracking IVR will attend the caller and greet him/ her. This solution will play interactive voice menu and the caller can interact with it by selecting preferred options. This selection of choices and the programmed logic in the order tracking IVR solution will answer all the questions of the caller. This system also improves the client satisfaction ratio as they can call as many times as they wish to for checking the status of their shipment, and the system will answer them with the same enthusiasm.

Staff Productivity And Satisfaction Improvement

As the order tracking IVR Solution reduces the workload of the staff for answering the customer's' inquiries about their order status, now they can use their time and efforts in a more productive manner. Moreover, if the same system is integrated with the whole logistic network, then it can make the workflow of logistic industry very smooth. Now, the staff can check the status and other details using an automated system. Also, this type of IVR system offers the detailed reports so the documentation will be automated, too. This again free the staff more productive tasks. The staff will also enjoy the work satisfaction.

Strengthen Logistic Organization

The order tracking IVR solution is a software based system, which uses the VoIP (Voice over IP) technology for calls. The software nature of it will make the usage and maintenance cost bare minimal and the setup cost is one time only. Also, the calling cost can be reduced because of the VoIP usage. The staff will be utilized for more productive tasks. All these factors collectively work to contribute in higher revenue generation of the logistics company.

So if you have a logistic company, then you must take benefit of this advanced solution to grow faster.