Online Complaint Management System

There is three module in online complaint system: Users, Admin and Organization. 

User: A citizen can register complaint himself. Also, view complaint update complaint, edit complaint, add video or photo, give feedback. 

Administrator: An authorized employee of the government who verifies the entire system and has entire control in the system. An administrator is check validation of user and complaint. He can view all the complaints details also and distribute complaint related department. 

Organization: It accepts the request of the customer and takes action according to the complaint. 

Online complaint system designed to easy the process of compliant facilities and its utility. By computerizing it, we will be able to make it more efficient. The handling of data and records for such system is a very complex task if done manually but it can be made much easier if the system is computerized. 

As we found in the complaint, most of the works were done manually and paper based, this was very time consuming and tedious work. So we decided to implement a system which provides many modules for different sections of complaints. It also manages centralized database which allows the compliant administration to access the all important data from anywhere and anytime. 

In the existing system, people have to visit the government office. All the arrive complaint are submitted to the administrator. Administrator distributes complaint among different department according to complaint type. Employee solves the complaint and the complaint status in books manually. Dispatch officer checks the books and replies the solved complaints. Inquiry officer gives the current status information of complaint from the books no. quick data searching facility for useful information. Employee manually searches data about the filed complaint, which require processing or in the case of inquiry reply. proper management of information data/record store in a physical file.

In user module have many facilities like Login, Add complaint, view complaint, trace complaint and give feedback. In Admin module, have different facilities like login, authentication, view complaint, response, check validation of complaint and manage complaint. In an organization, module have also different features like login, authentication, view complaint and give a solution.

A user is register complaint then the complaint is receive admin and check validation of user if valid then is distribute complaint related department. Government officer receives complaint and take action and give a solution.