Cakesportal is an online cake delivery service in India, offering a diverse selection of cakes for events like birthdays and anniversaries, focusing on fresh, high-quality options. Their range includes popular flavors such as chocolate truffle and fruit mix, along with customizable cakes. They deliver in major cities like Delhi NCR, Bangalore, Chennai, Hyderabad, Kerala, Orissa, and Mumbai. Renowned for excellent customer service and attention to detail, Cakesportal ensures beautiful designs that match customer expectations. However, despite its popularity many consumers file Cakesportal complaints such as stale or expired items, variations in taste, hygiene and sanitation issues, unsatisfactory responses to complaints, etc. In this article, we will discuss about how to resolve Cakesportal complaints.

Common complaints reported against Cakesportal

Old or expired products: Consumers have often complained about the quality of food products used, which are stale or expired which can directly affect health.

Lesser Quality: Consumers also may complain about quantity of cakes which is less according to price and competitors often offers good quantity in the same price.

Hygiene and Sanitation: Some users faced reports of hygiene and sanitation issues, worrying consumers about food safety.

No customer support: Many consumers complain about providing poor customer support service. At the time of need, they do not provide any assistance.

Variability in the taste of the cake: Most customers generally complain about the quality of products, which always gives them the unpleasant flavour and taste.

Bad packing: Sometimes we get the food in bad condition which spoils the meal this is because it bad packaging by Indiacakes.com.

How to resolve Cakesportal complaints?

1. Contact the customer support team: First, try connect with the customer service of the Cakesportal of your city. They usually try to fix problems quickly. You can find their number in the website. You can also use chatbots that can help you.
2. Report to FSSAI: If the website doesn’t solve your problem, you can complain to FSSAI (Food Safety and Standards Authority of India). They make sure food is safe. You can complain on their website or call them at 1800112100. Attach any evidence you have, like pictures or messages.
3. Send a Legal Notice: If you still don’t get a solution, you can send a legal notice. This tells them you might take legal action if they don’t fix the problem. You can use Voxya to send the notice.
4. File a Complaint with Consumer Forum: Moreover, seeking online consumer forums becomes a critical activity, If still your problem persists and cannot be solved and you’re looking for further avenues and possibly legal means, you can take up these actions too. There are quite popular platforms, like Voxya, where you can voice your grievances and judgments. In fact, it is recommended for those looking for legal action through Voxya.