One Must Know these Elements of Module Duty Manager Course

 ‘Management is the art of getting the work done by others’ is my favorite definition of management. Management is everywhere. Everyone needs to practice management every day. If not with anyone else, at least with oneself; as we have to get the work done by ourselves also. One has to be very creative these days.

Duty Manager is the manager whose job is to perform his duties, as one can interpret with the help of the name. It raises a question. Do management principles, the employer, the boss, etc need to ask for fulfillment of duties from any person in the company? I am sure the answer is ‘No’. So, what I intend to highlight is the emphasis on ‘duties’. The duty manager is the manager whose job would be to get the duties done not only of himself in the beginning but also of the surrounding people later on. Let us see the major elements of the module and their utility:

Basic Security and Legal Concerns: A duty manager under Duty Manager Course would learn to secure the basic and legal issues of the company. He would have the necessary details and required power to do so. Basic security is the need of all the employees working in a company and this is the duty of the duty manager. Legal compliance is the foundation of survival of a company. Without it no company can survive, so this is also a big responsibility and is thus a part of the module.

Conflict Management and Human Resources: Conflict is a normal thing that takes place in households and offices. It only means that the viewpoint of different people does not match which is fairly possible with couples, business partners, siblings, etc. Therefore, the duty manager need to make them understand that such a conflict should not part the hearts or break the camaraderie and automatically he will be able to take care of the human resources which is another function in the point.

Public Relations and Communications: Public Relations can be maintained with communication. However, fulfillment of commitment, delivering good quality and other aspects are also there which contribute in PR. But with the help of communication, we can handle the matter if any other aspect of commitment of punctuality got unfulfilled.

Complaints Management and Administration: Complaints management over here is related to administration as the HR related complaints or issues have been discussed in the previous point. One would surely be taught the difference between administration and operations during Club Manager Training; I also wish to attempt the same. Administration is about looking after the office infrastructure (electric appliances, cleaning, furniture, etc) and operations means dealing with the client.