My Telus App First time configuration and troubleshooting steps

Posted by Doug P.
4
Aug 8, 2023
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Configuring the Telus App for the first time and troubleshooting any issues that may arise can be done through a few steps. Here's a general guide to help you through the process:

First Time Configuration:

  1. Download and Install the App:

  • Go to the App Store (iOS) or Google Play Store (Android).

  • Search for "Telus My Account" or "Telus App" and download the official app.


  1. Open the App:

  • Once the app is installed, open it.


  1. Log In or Create an Account:

  • If you already have a Telus account, log in using your credentials (username and password).

  • If you don't have an account, you'll need to create one. Follow the on-screen prompts to provide necessary information and set up your account.


  1. Verify and Link Your Services:

  • The app might prompt you to verify and link your Telus services (internet, TV, mobile, etc.).

  • Follow the instructions to enter any required verification codes or account details.


  1. Set Up Notifications and Preferences:

  • Configure your notification preferences for billing alerts, usage updates, and any other relevant information.


  1. Explore Features:

  • Familiarize yourself with the different features of the app. These might include viewing your bill, checking your data usage, managing your services, and more.


Troubleshooting Steps: If you encounter any issues while setting up or using the Telus App, here are some troubleshooting steps to consider:

  1. Check Internet Connection:

  • Ensure that you have a stable internet connection to properly use the app.


  1. Update the App:

  • Make sure you have the latest version of the app installed. Outdated versions might have compatibility issues.


  1. Restart the App:

  • Close the app completely and reopen it. This can sometimes resolve minor glitches.


  1. Restart Your Device:

  • If the app continues to behave unexpectedly, try restarting your device.


  1. Check for Account Issues:

  • Verify that your Telus account is in good standing and that your services are active.


  1. Clear Cache (Android):

  • If you're on Android, you can try clearing the app cache from your device's settings.


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