MB2-714 Certification Guides

Test Information:

Tptal Questions 48

Test Number: MB2-714

Vendor Name: MICROSOFT

Cert Name :. MICROSOFT DYNAMICS CRM

Test Name: Microsoft Dynamics CRM 2016 Customer Service

Official Site: http://www.examsboost.com

For More Details: https://www.examsboost.com/test/mb2-714/

Question: 1

 

 You have two sites.

You need to ensure that all of the resources for a scheduling activity are from the same site.

What should you use?

 

A. a selection rule

B. a resource group

C. a service level agreement (SLA)

D. a field security profile

 

Answer: B

 

Question: 2

 

You plan to create a service activity.

You need to identify which types of participant can have defined work hours.

Which two participant types should you identify?

Each conect answer presents a complete solution.

 

A. resource group

B. site

C. user

D. equipment

 

Answer: C

 

Question: 3

 

You implement Unified Service Desk in your Dynamics CRM organization.

You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.

What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

 

A. forms

B. action calls

C. scriptlets

D. Window navigation rules

 

Answer: C

 

Question: 4

 

You are a customer service representative.

You use the interactive service hub and a multi-stream interactive dashboard.

At the beginning of your shift, you need to view the high-pnonty open cases and to move them to one queue. What should you do first?

 

A. Perform an Advanced Find.

B. Perform a Global Search.

C. Apply a hierarchal view.

D. Apply a global filter.

 

Answer: A

 

Question: 5

 

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:

•  Provides customer service representatives with a pop-up window initiated by the phone system

•  Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM

Which technology should you include in the recommendation?

 

A. the interactive service hub

B. FieldOne

C. Microsoft Parature

D. Unified Service Desk

 

Answer: B

 

Test Information: