Learn Quick Ways To Reliably Fix QuickBooks Can't Find Company File Issue

by Larry Wilson I am a specialized and trained Cloud consultant

If you are unable to locate the QBW files, you might be getting the QuickBooks Can't Find Company File error. This error message can arise when users are unable to access the QBW files and perform the functions. The issue can arise due to some common reasons, like an incorrect company file path or network connectivity problems. The QuickBooks company file is missing error can be rectified by using the detailed solutions given in this blog.

You can reach out to our team of QB professionals at 1-855-856-0042  to tackle the company file access issues in the app in case the given steps seem too technical or complicated to perform.

Main Reasons and Triggers Leading to the QuickBooks Company File Not Found Error

The QuickBooks cannot find company file error can arise due to the common causes and scenarios mentioned below -

  • Essential files, like the QBWUSER.INI file, might not be running correctly, which can cause registration issues while accessing QB.
  • The hard drive containing your company file might be damaged or experience bad sectors, leading to file access issues.
  • You are using an outdated or old QB version, which can cause compatibility issues while locating and running the QBW company file.
  • Your QBW company file name might be too long or not as per the QB criteria, and the file might be stored in an invalid folder.
  • There are network connectivity issues in the PC while running the company file, which can cause issues while locating the files.

Effective Solutions to Tackle QuickBooks Company File Missing Error Message

The QuickBooks company file lost error can be successfully eliminated by using the quick solutions given below -

Step 1 - Disable the Save When Closing Feature from the No Company Open Tab

You can rectify the company file missing issue by turning the save when closing feature off.

  • Launch QuickBooks, and from the No Company Open window, choose your QBW company file by hitting the Alt key and clicking Open.
  • Once the file opens, select Preferences from the File section and choose the Desktop View tab to hit the Don't Save the Desktop option, followed by hitting OK and reopening QuickBooks.

Step 2 - Ping the Server by Running the CMD Command from the Run Tab

The QuickBooks unable to locate the company file error can be fixed by pinging the server from the run tab.
  • Run the CMD command from the Run section and type ipconfig/all in the appeared command box to note down the hostname.
  • Type Ping [Host Name] and hit Enter to check if all the packets are sent successfully, and in case of packet loss, you can contact an IT professional to get the network connectivity issues fixed, followed by rerunning QuickBooks to open the company file.


The reliable solutions given above can help you successfully terminate the QuickBooks Can't Find Company File error. In case these troubleshooting steps seem ineffective, you can call our QB support team at 1-855-856-0042 to get direct help with the file access issues. 

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About Larry Wilson Innovator   I am a specialized and trained Cloud consultant

19 connections, 1 recommendations, 83 honor points.
Joined APSense since, October 29th, 2020, From TERREL, United States.

Created on Nov 6th 2023 16:23. Viewed 224 times.


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