Doable fixes if QuickBooks cannot communicate with the company file

QuickBooks is the best accounting software to record transactions in real time and store them securely as company files. However, users can sometimes run into QuickBooks cannot communicate with the company file error message while opening the company file. If your QB also displays this error code and fails to open the data file, explore this blog to figure out the causes of the issue and the methods you can execute against it.

Let our QB support team rectify the issues by reaching them at 1-855-542-9309 for assistance.

Reasons

This error message appears when QB’s connection with the company file breaks, or it fails to access the file. This can happen if the following circumstances develop on your PC-

1. QuickBooks doesn’t have the required folder permissions to access the location of the data file.

2. QuickBooks services aren’t running on your PC due to restrictions of the Windows Firewall.

3. The location of the company file specified in QB is incorrect, and the software cannot trace the file.

Recommended to read : QuickBooks Error 1327 the drive is not valid

Solutions

You won’t be able to open/share your company file or execute any monetary task involving the file. The correct methods to get rid of the issue and access your data file without problems are mentioned below-

Solution 1- Ensure the QB services are running on the server computer

You might face trouble opening the company file if the Database Server Manager fails to run when you try accessing the company file from a network. All the QuickBooks services should run on the server computer to ensure the file can be accessed by all the workstations connected to the network. In case the services stop running due to minor glitches or Windows firewall restrictions, you lose contact with the company file, and this error message appears on the screen. Here are the steps to configure the QB services on the server computer-

1. Launch the Run window on the server using Windows+R.

2. Clear the auto-filled data and type ‘Services.msc’ in the column.

3. Hit Enter to open the control panel and search for QBCFMonitorService and QuickBooksDBXX in the list.

4. Double-click on them individually and choose Automatic as the startup type below the General tab.

5. Ensure the service status is either running or started. Otherwise, click Start.

6. Go to the Recovery tab and select Restart the Service for First Failure, Second Failure, and Subsequent Failure option.

7. Click Apply and Ok when both the QuickBooksDBXX and QBCFMonitorservice are configured.

If the error message appears again running the data file, move to the next solution.

Solution 2- Sign in again with your Windows admin account to bypass restrictions

You might also face problems working on your data file if the folder permissions restrict QB from accessing the company file. You can bypass the restrictions by signing in with your Windows admin account, as shown in the steps below-

1. Click the Start menu on the taskbar and tap the Username option in the menu.

2. Single-click the Sign out option.

3. Enter your Admin account credentials in the login screen and tap Sign in.

Conclusion

We are at the end of this blog explaining why QuickBooks cannot communicate with the company file and the methods applicable to fix the issue. We hope the blog is informative and helps you resolve the company file error.

Talk to our QB support team at 1-855-542-9309 to clarify the remaining queries about the error.

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