Learn How To File Consumer Complaints Online To Secure Your Consumer Rights

Typically, a consumer anguished by the violation of diverse consumer rights or to some degree can make a complaint about it both Online and offline. 

In the era of e-commerce and social media, the need of filing a consumer complaint is ever-increasing. It's important to start filing a consumer complaint online when a service provider is not providing you the quality of services that they are supposed to. In this Blog, you will learn the procedure for Filing a Consumer complaint Online.

Before we get into the base of the subject, have a gist of what a Consumer is and what are their Rights. Section 2 (7) of the consumer protection Act 2019, presents a concise definition of the term ‘Consumer'. A consumer is characterized as a person who purchases goods and services for a fixed price Offline or Online. 

Who is a Consumer according to the Consumer Protection Act?

A consumer is a person who purchases goods or services in exchange for consideration.

The Consumer Protection Act provides that consumers are entitled to receive goods or services of acceptable quality that are fit for purpose and merchantable in reasonable quantity and at an honest price. The law also states that consumers have a right to be told of any hidden costs and restrictions on their purchases. The consumer protection act also states that each consumer has the right to protect their interests and rights as a consumer. In addition, consumers are protected from unfair business practices by retailers. They are also protected from misleading advertisements and unfair contract terms.

What are Consumers Right?

1. The right to be protected against the marketing of goods, products, or services which are harmful to life and property;

2. The right to be informed about the quality, quantity, potency, purity, standard, and price of goods, products, or services, as suitable, to protect the consumer against unfair trade practices.  

3. The right to be assured of access to a variety of goods, products, or services at a reasonable price.

4. The right to be heard and to be certain that consumer interest will be fairly addressed in a suitable place. 

5. The right to seek redressal against unfair trade practices or consumer mistreatment, and

6. The right of consumer awareness. 

Here is the Procedure for Filing Online Complaint

In the case of violation of the above-mentioned consumer rights, he or she can file a Consumer Complaint on the E-portal or Online Website such as - Shikayat Peti.  

https://shikayatpeti.com

The above link is used for filing Online complaints. The consumer should register to file his/her complaints. In the top right corner is an option called ‘User Login’. 

Step 1- Fill out The Registration Form

To finish the Registration form, the consumer should provide information such as their Name, gender, E-mail Id, and password. Then the User Id and password are created.

Step 2- Complete the ‘ Complaint Registration Form

Login with the credentials listed above and go to the complaints registration form. The consumer has to fill up the form with their complaints or grievances by attaching the necessary documents( if available). The consumer can then submit the form after filling it out with due care. 

Step 3- Make a written record of the Unique Number

When your complaint is officially logged on the portal a unique number will be shown on the screen. Then your grievance will be sent to the concerned company, agency, regulator, and ombudsman for a speedy resolution. The portal also gives you the option of checking the status of your complaint in real-time. 

Step 4- Check the status in Real-Time

The consumer can track the status of the complaint in real time after filing their complaint. They can track it on the portal ‘ Track your Grievance’ option. 

The primary objective of this portal is to bring all the sponsors together under one roof which comprises customers, companies, agencies, regulators, ombudsmen, state government agencies, and many more. The portal helps in restoring awareness and advises the customers related to their rights and responsibilities. This online method is less time-consuming compared to offline methods of raising a complaint. 

Conclusion

Every Indian Citizen has a right to express their dissatisfaction and exploitation with a commercial and criminal code violation. If any rights listed above are ravished, an apprehensive citizen can file a complaint either to punish or look for compensation to the offender.

Contact Shikayat Peti if you want to raise a Consumer Complaint online.