Know How of Ticket Booking IVR System

by Halina Ammon Marketing manager

It’s a common practice for any businesses to integrate different tools and solutions in their day to day working business model to make their business automated and more appealing. These help them to leverage different business benefits as well as to keep themselves proactive in the market. One of as such most adopted tools around the globe is an “Interactive Voice Response System aka IVRS aka IVR solution”. It works as an auto attendant and ensure to receive each call, made at any time. It has helped many businesses to cater their customers 24*7 as well as it has gained the brand benefits for the companies, too.

There are various types of IVR solutions available in the market. Each IVR solution is designed and developed to serve a specific purpose and named accordingly. One of as such business specific IVR solution is a “Ticket Booking IVR Solution”. Let’s explore some details of this IVR solution.

What is Ticket Booking IVR Solution?

The ticket booking IVR solution is just like any other Interactive Voice Response system which respond to the caller with the responsive voice messages with a difference that it gets designed and developed to serve the businesses, which offers an advanced ticket booking mechanism. It means the ticket booking IVR solution can be used by those organizations which offer to check, book, and cancel the tickets. If we specify technically, then it is a software solution, which attend the customer’s query and allow them to process tickets with the programmed logic and responses entered by the customers.

How Ticket Booking IVR Solution Works?

The ticket booking IVR solution is programmed to respond with the voice messages based on the options selected by the caller. Below is the work flow for the same:

A caller may make a call on the predefined number, which can either be a normal number or a toll free number
The system will play an IVR prompt (voice message) and greet the caller. Then after, the system will provide a few options to take an action such as Press 1 to book a ticket; Press 2 to check status of the ticket, etc.
The caller may respond to the options with his choice
The system will take the caller to the next step and the process gets repeated until the last action is taken by the caller.
The ticket booking IVR solution can be programmed to take response either via dial tone, in which the caller press keys in his phone or via voice command, in which the caller can speak the selected option.

Industry Verticals for Ticket Booking IVR Solution:

As mentioned earlier, this IVR system can be used by any organization which deals with the tickets. Below are a few examples of such industry verticals.