Improve your Apartment’s Reviews with Call Answering Service

by Kristen White Blogger Missing calls is one main reason why property managers lose business. If calls are not answered, clients might assume that the company has terrible customer service and might bounce to the next best option.
 
Managing a rental property can be daunting, especially when the workload exceeds the working hours – or you have to juggle two or more duties. Unfortunately, clients won’t be forgiving of the fact that they cannot reach you when they want to irrespective of the time.
 
According to Accenture, 89% of clients are frustrated when they have to repeat their problems to multiple representatives. Another 40% want to speak to a real person as opposed to an automated machine, according to American Express. New Voice Media also revealed that 77% of participants in a survey believed that call is the most effective way to get quick respond. That’s why you can never underestimate the value of fast response time and incredible customer service.
 
If you have a lot on your plate – or are unavailable after-hours or over the weekends, you might want to start looking for apartment answering service before you lose out on clients and their business. Here are some ways an apartment answering service can help improve your reviews.
 
All calls are answered
 
Studies reveal that 85% of people whose calls are unanswered will never call back. Other statistics show that 60% of unhappy customers will take their business elsewhere and that people will tell two times as many people about bad customer service than they would a good one. Missed calls aren’t just that – they are a matter of confidence. Whether you have been in business long enough or are just getting started, your clients want to believe that you’ve got everything under control. Not answering calls leaves customers frustrated with their issues unresolved – and convinces them that you aren’t the best fit for them.
 
Offer round-the-clock services
 
Your tenants or prospects will call at any time – sometimes, they may call for an emergency and other times to make an inquiry. That’s why you need to be available at all times – and not just that, you should also respond in a friendly voice. This might be impossible if you or your secretary has to wake up in the middle of the night to answer a call. But it can be the order of the day when a professional call answering service takes charge. Having a 24/7 customer service in place is a great way to delight your clients and have them leave positive comments about you.
 
Cut out any delays in maintenance requests
 
Maintenance requests are the most common requirement in apartments. Call answering service providers can take care of handling and highlighting maintenance requests according to their order of urgency. They will escalate the emergency calls for timely resolution. In some cases, they are able to contact the on-call maintenance team should there be an emergency.
 
Conclusion
 
Customer satisfaction can only be guaranteed if you work with a reputable company. Like many other property managers, your first concern will be to find out  How Much Do Answering Services Charge. But you also want to check out the company’s experience, technology, specialization, among other critical aspects.

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Created on Nov 16th 2019 03:49. Viewed 441 times.

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