Importance of Ecosystem among Mobile Phone Accessories Retailers
Ecosystem pertains to the
functional organization of components and the interconnection of elements formed
by interaction in the community. As we are taught in middle school, it is even
natural to have disturbances every now and then for the ecosystem to fully
function well. The overall ecosystem that rules the entirety of our world is
also composed of different other ecosystems that exist.
When it comes to mobile
retailers, there is no specific type of ecosystem that can describe a process
fit for all businesses in the field. Generally though, today’s retailer adopts
two common practices: Store within a Store (SWAS) and Device Specific. The former
is mostly prevalent among grey market stores while the latter is considered popular
among the upper class communities. According to studies and reviews, most experts
would recommend SWAS as it promises great feedback and secure profits.
Charlene Pearson, Senior Account
Executive at The Peterson Group says, “SWAS provides customers with
high quality product while not forsaking novelty. When properly implemented,
SWAS ecosystem can be one of the greatest showrooms you have ever stepped into”.
Indeed, clients prefer a variety of choices for mobile accessories devices
rather than offered with only a few choices.
“With SWAS, there’s an immediate,
impactful impression that almost assures a positive sales outcome”, added
Pearson.
On the other hand, device
Specific ecosystem has its own benefits as well. While SWAS encourages people
to shop more mobile accessories than they need hence spending more money than
necessary, Device Specific ecosystem helps clients focus on the accessory that
they need. It is therefore impertinent to determine which ecosystem every retailer
is likely to target.
John Kirkland, owner of CommTech
Mobile Accessories, a chain of mobile accessories retailers in
Jakarta, Indonesia emphasizes, “It is important for every store owner to evaluate
how they intend to sell and build their ecosystem around a method. Choosing the
right ecosystem also depends on the size of your operation and the type of
products or packages you’re selling. If you specialize in bundling accessories
your ecosystem will be different versus more device-driven stores”.
Experts also advice that now is
the best time to upgrade your business and determine which ecosystem is best
for your company. As people are eventually realizing the importance of mobile
accessories, competition also increases by 14% every year especially in
developing and fast urbanizing cities. The growing number of fraudulent businesses selling fake copies of mobile
accessories is also adding to the competition.
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